Subject: Ticket Assigned - Conversation with hi good afternoon/escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 20 Nov 2021 10:02:42 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi good afternoon/escalation hi good afternoon                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi good afternoon Bot:  Hi Hi Good Afternoon ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9513660856 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:26 PM, 20th Nov                   Aya                   Hello, I am Aya, thank you for contacting us. how may I help you tod
 ay.           01:27 PM, 20th Nov                     hi good afternoon                    I will just complain about the courier, he called this morning and i told him that im already at work and i beg for him if he can comeback for me this afternoon at 5 bcoz no one is there in my home. And what he did he just cut the line and he is angry           01:28 PM, 20th Nov                     hi good afternoon                    Last time i ordered and when the courier called i told him also the same if he can comeback at 5pm and he did..but this time the man was so rude and just hang up the phone while im begging for him just to comeback at 5           01:30 PM, 20th Nov                     hi good afternoon                    And his reason was i cannot be reach while i just talked to him this morning, he should give little respect for the client           01:31 PM, 20th Nov                   Prince                   We sincerely apologize for the inconvenience caused.           01:36 
 PM, 20th Nov                   Prince                   Kindly allow me a moment to check your order details.           01:36 PM, 20th Nov                     hi good afternoon                    Ok..thank u           01:40 PM, 20th Nov                   Prince                   Kindly confirm me your contact number along with the proper address so that we can further assist you.           01:44 PM, 20th Nov                     hi good afternoon                    0568077435           01:46 PM, 20th Nov                     hi good afternoon                    206 albadaa plaza same bldng of viva supermarket, al hudaiba street satwa dubai           01:47 PM, 20th Nov                   Prince                   We have escalated this issue to our relevant team and will get back to your on your email.           01:52 PM, 20th Nov                   Prince                   Is there anything else i can assist you with today?           01:55 PM, 20th Nov                     hi good afterno
 on                    Thats all, thank u for the help guys..           01:57 PM, 20th Nov                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:02 PM, 20th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3408831