Subject: Ticket Assigned - Conversation with mudrekatalwala/escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 20 Nov 2021 09:32:10 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mudrekatalwala/escalation mudrekatalwala                    Bot:  Hi again! Bot:  Please enter your name Customer:  mudrekatalwala Bot:  Hi Mudrekatalwala ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8112361429 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:07 PM, 20th Nov                     mudrekatalwala                    Ok           01:07 PM, 20th Nov                   Aya                   Hel
 lo, I am Aya, thank you for contacting us. how may I help you today.           01:09 PM, 20th Nov                   Aya                   Hi, I'm not getting a response from you. Are we still connected?           01:17 PM, 20th Nov                     mudrekatalwala                    Hello           01:19 PM, 20th Nov                     mudrekatalwala                    When i received my order sir           01:19 PM, 20th Nov                   Prince                   Kindly allow me a moment to check           01:21 PM, 20th Nov                   Prince                   We apologize for the inconvenience caused.           01:24 PM, 20th Nov                   Prince                   We have escalated this issue to our relevant team and will get back to you on your email.           01:24 PM, 20th Nov                   Prince                   Is there anything else i can assist you with today?           01:26 PM, 20th Nov                   Prince                   It was a pleas
 ure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:31 PM, 20th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3408560