Subject: New Reply Received - Wrong item received . Request to exchange
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 17 Nov 2021 07:37:36 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Wrong item received . Request to exchange  Ticket comment <div>Kindly advise how you will refund the money <br><br>
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<div dir="ltr">Sent from my iPhone</div>
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<div>On 16 Nov 2021, at 6:00 PM, May Raouf &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr">Are you going to refund the price to my account <br><br><div dir="ltr">Sent from my iPhone</div>
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<br><blockquote>On 16 Nov 2021, at 12:26 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
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<div dir="ltr">Hi May,<br><br>Thank you for contacting us.</div>
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<div dir="ltr">We apologize for the inconvenience caused.</div>
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<div dir="ltr">We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.<br><br>We have created the online return  request for the same on 16 Nov, 2021.</div>
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<div dir="ltr">Our courier team will contact you in 3-5 working days for the collection. Under the tracking ID # RP111621002518.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3372827