Subject: New Reply Received - Re: Sorry, your order was not processed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 15 Nov 2021 10:50:04 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Re: Sorry, your order was not processed  Ticket comment <div><br></div>
<div dir="auto">Hi the statue is broken !!!</div>
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<div dir="ltr" class="gmail_attr">Il giorno sab 13 nov 2021 alle 13:32 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; ha scritto:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Amedeo,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9512515714) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9512515733).<br><br>The payment has been captured only once from your account which is for the new successfully placed order.<br><br>Once this order has been shipped out you will receive an email notification for the same containing the tracking details.<br><br>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to h
 elp!<br><br>Thank you for shopping with us and have a great day! Stay Safe!<br><br>Your Friends,<br>The Support Team</div></div></div>

	

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  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3357856