Subject: Ticket Assigned - Conversation with hie/ escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 14 Nov 2021 13:39:31 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hie/ escalation hie                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hie Bot:  Hi Hie ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9512286422 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0581601491            04:32 PM, 14th Nov                   Prince                   Hi, My name is Prince. Thank you for contacting us. I will be happy to help you!           04:32 PM, 14th Nov                     hie                    Hi           04:32 PM, 14th Nov                     hie                    I received my order           04:32 PM, 14th Nov                     hie                    One item is missing           04:33 PM, 14th Nov                     hie                    9512286422           04:33 PM, 14th Nov                     hie                    Its my order number           04:33 PM, 14th Nov                     hie                    pair or shoes are missing           04:34 PM, 14th Nov                     hie                    ???           04:34 PM, 14th Nov                   Prince                   Kindly allow me a moment to check.           04:36 PM, 14th Nov                     hie                             04:36 PM, 14th Nov                     hie                    One pair is missing           04:36 PM, 14th Nov                     hie                    Shoe size 26           04:37 PM, 14th Nov                     hie                    Hello???           04:39 PM, 14th Nov                     hie                    What happen?           04:42 PM, 14th Nov                     hie                    Is anyone available?$           04:44 PM, 14th Nov                     hie                    /startOver           04:44 PM, 14th Nov                     hie                    /startOver           04:44 PM, 14th Nov                     hie                    Hello           04:45 PM, 14th Nov                   Prince                   We apologize for the inconvenience caused.           04:48 PM, 14th Nov                   Prince                   Kindly allow me some more time to check.           04:48 PM, 14th Nov                     hie                    Ok           04:52 PM, 14th Nov                     hie                    I am waiting for your response           04:52 PM, 14th Nov                   Prince                   Kindly confirm me the missing item name?           04:52 PM, 14th Nov                     hie                    Panelled Sneakers with Hook and loops           04:53 PM, 14th Nov                   Prince                   We would like to inform you that we have processed the refund for the missing item.     The amount you have paid online will be refunded back to your original payment method within 7-14 business days.           05:00 PM, 14th Nov                     hie                    But I don’t need refund           05:02 PM, 14th Nov                     hie                    Why you send me refund?           05:02 PM, 14th Nov                     hie                    Send me shoes           05:02 PM, 14th Nov                     hie                    ???????           05:05 PM, 14th Nov                   Prince                   We apologize for the inconvenience caused. We are unable to send the item as it's missing.           05:08 PM, 14th Nov                     hie                    Then send money in my max account           05:09 PM, 14th Nov                     hie                    Don’t refund it on my bank account           05:09 PM, 14th Nov                   Prince                   The amount you have paid online will be refunded back to your original payment method within 7-14 business days.           05:12 PM, 14th Nov                     hie                    Why????           05:13 PM, 14th Nov                     hie                    It is necessary ?           05:13 PM, 14th Nov                     hie                    very bad service           05:14 PM, 14th Nov                     hie                    You guys didn’t ask me what i want           05:14 PM, 14th Nov                   Prince                   We apologize for the inconvenience caused.           05:14 PM, 14th Nov                     hie                    Send me shoes           05:14 PM, 14th Nov                     hie                    I don’t want money           05:14 PM, 14th Nov                   Prince                   As the refund always go to the original payment method.           05:14 PM, 14th Nov                     hie                    Ok           05:14 PM, 14th Nov                   Prince                   and we have already processed the refund from our end.           05:15 PM, 14th Nov                     hie                    I don’t want money           05:15 PM, 14th Nov                     hie                    Cancel it           05:15 PM, 14th Nov                     hie                    I don’t want money           05:15 PM, 14th Nov                     hie                    I want shoes           05:15 PM, 14th Nov                   Prince                   Once the refund has been processed after that we are unable to cancel as it's not in our hand.           05:16 PM, 14th Nov                     hie                    What can i do??           05:16 PM, 14th Nov                     hie                    You ask me for refund???           05:16 PM, 14th Nov                     hie                    Then Why you send me refund ?           05:16 PM, 14th Nov                   Prince                   We apologize for any inconvenience caused as the item has been missed so we are unable to provide the same and that's the reason we have proceed with the refund.           05:18 PM, 14th Nov                     hie                    Don’t send me same one           05:18 PM, 14th Nov                     hie                    but send me shoes           05:19 PM, 14th Nov                     hie                    I don’t want refund           05:19 PM, 14th Nov                   Prince                   We request you to kindly place the new order for the same           05:19 PM, 14th Nov                     hie                    That’s it           05:19 PM, 14th Nov                     hie                    Why should I place an order           05:19 PM, 14th Nov                   Prince                   As informed the refund has been already processed from our end           05:19 PM, 14th Nov                     hie                    You guys miss the ite           05:19 PM, 14th Nov                     hie                    So cancel it           05:20 PM, 14th Nov                   Prince                   We apologize for the inconvenience caused.           05:20 PM, 14th Nov                     hie                    You didn’t ask me or tell me and send the refund but  if your customer don’t want refund you have to send the missing item           05:21 PM, 14th Nov                   Prince                   We are unable to unproceed a refund which has been already processed and as the fact you are also aware of that situation that no one can cancel the transaction which has been processed.           05:21 PM, 14th Nov                   Prince                   We sincerely apologize however, we request you to kindly place a new order for the same.           05:22 PM, 14th Nov                     hie                    No I don’t want to place any order           05:22 PM, 14th Nov                     hie                    That’s very rude           05:23 PM, 14th Nov                     hie                    You should ask me first for any action           05:23 PM, 14th Nov                     hie                    But you didn’t ask           05:23 PM, 14th Nov                     hie                    Why           05:23 PM, 14th Nov                     hie                    Now I don’t want money           05:23 PM, 14th Nov                     hie                    Send me shoes           05:24 PM, 14th Nov                     hie                    Which i was ordered           05:24 PM, 14th Nov                     hie                    Hello mr prince           05:28 PM, 14th Nov                   Prince                   We apologize for any inconvenience caused as the item has been missed so we are unable to provide the same and that's the reason we have proceed with the refund.           05:28 PM, 14th Nov                     hie                    I don’t want money           05:29 PM, 14th Nov                     hie                    Why You didn’t understand?           05:29 PM, 14th Nov                   Prince                   Please try to understand as per the policy we don't have any exchange option available right now, so we request you to kindly place a new order for the same.           05:29 PM, 14th Nov                     hie                    No           05:30 PM, 14th Nov                     hie                    I already ordered it missing it from your side           05:30 PM, 14th Nov                     hie                    Now send me shoes           05:30 PM, 14th Nov                   Prince                   We have escalated this issue to our relevant team and will get back tp your on your email address.           05:30 PM, 14th Nov                   Prince                   Is there anything else i can assist you with today?           05:31 PM, 14th Nov                     hie                    Send me same or different its up to you           05:31 PM, 14th Nov                     hie                    Solve it now           05:31 PM, 14th Nov                   Prince                   As we have escalated this and will get back to you on your email address.           05:31 PM, 14th Nov                     hie                    Why i am waiting for your response?           05:32 PM, 14th Nov                   Prince                   Please note that this not in my hand and i have already escalated this issue as per your request and will get back to you on your email address.           05:32 PM, 14th Nov                     hie                    You didn’t escalate it           05:33 PM, 14th Nov                   Prince                   As informed i have escalated this issue to our relevant team and our team will be in touch with you on your this email.           05:34 PM, 14th Nov                   Prince                   [email-masked]           05:35 PM, 14th Nov                   Prince                   Kindly confirm is this the correct email?           05:35 PM, 14th Nov                     hie                    [email-masked]           05:36 PM, 14th Nov                     hie                    Kindly contact me on this email           05:36 PM, 14th Nov                   Prince                   Thank you for confirming the email address.           05:36 PM, 14th Nov                     hie                    Tell them I don’t want money           05:36 PM, 14th Nov                   Prince                   Please be assured you will be contacted on the provided email.           05:36 PM, 14th Nov                     hie                    I want my shoes I ordered           05:37 PM, 14th Nov                   Prince                   Please allow us some time and our team will contact you for the same.           05:38 PM, 14th Nov                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:38 PM, 14th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3365819