Subject: Ticket Assigned - Conversation with jawahir/ escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 14 Nov 2021 13:01:35 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jawahir/ escalation jawahir                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jawahir Bot:  Hi Jawahir ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096551622716            04:28 PM, 14th Nov                   Prince                   Hi Jawahir, My name is Prince. Thank you for contacting us. I will be happy to help you!           04:29 PM, 14th Nov                     jawahir                    Hello , I would like to ask about the size of kids costume it says large but no age I want to know large is for how old ?           04:30 PM, 14th Nov                   Prince                   We request you to kindly share with me the product page link so that i can further assist you.           04:33 PM, 14th Nov                     jawahir                             04:35 PM, 14th Nov                   Prince                   Kindly share the item page link so that i can assist you further.           04:35 PM, 14th Nov                   Prince                   I'm not getting any response from your end so kindly confirm are we still connnected?           04:40 PM, 14th Nov                     jawahir                    https://www.centrepointstores.com/kw/en/p/163174362           04:40 PM, 14th Nov                   Prince                   Kindly allow me a moment to check.           04:43 PM, 14th Nov                     jawahir                    Ok           04:43 PM, 14th Nov                   Prince                   Kindly confirm us your email address so that we can check this with our relevant team and get back to you on your email.           04:47 PM, 14th Nov                     jawahir                    [email-masked]           04:48 PM, 14th Nov                   Prince                   We request you to kindly allow us some time and once we will get an update from our relevant team will get back to you.           04:54 PM, 14th Nov                   Prince                   Is there anything else i can assist you with today?           04:54 PM, 14th Nov                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:00 PM, 14th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3365547