Subject: Ticket Assigned - Conversation with hi/ escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 14 Nov 2021 12:58:07 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi/ escalation hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4612684894 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097430777073            04:03 PM, 14th Nov                     hi                    ok           04:03 PM, 14th Nov                   Prince                   Hi , My name is Prince. Thank you for contacting us. I will be happy to help you!           04:06 PM, 14th Nov                     hi                    hi           04:07 PM, 14th Nov                     hi                    i was talking to you two minutes ago regarding my wrnog received order           04:07 PM, 14th Nov                     hi                    but unfortunately the connection was resetted           04:07 PM, 14th Nov                     hi                    regarding order # 4612684894           04:08 PM, 14th Nov                     hi                    did you already checked the details i sent ?           04:13 PM, 14th Nov                   Prince                   Kindly allow me a moment to check.           04:13 PM, 14th Nov                   Prince                   We apologize for the inconvenience caused to you.  This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases.  Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your proper products for your future purchases.  We would also request you to provide us some snapshots of the wrong item you have received along with the item name.           04:16 PM, 14th Nov                     hi                    okay           04:16 PM, 14th Nov                     hi                             04:16 PM, 14th Nov                     hi                             04:16 PM, 14th Nov                     hi                    the first pic is for the ordered items           04:16 PM, 14th Nov                     hi                    the second pic is for the received items, which are one totally different & the other is a 2 PCs set but only a shirt was received           04:17 PM, 14th Nov                   Prince                   This is really unfortunate that you had received a incomplete item in your purchase with us. We understand that you are sceptical about your future purchases.  Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.  We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.           04:22 PM, 14th Nov                   Prince                   You can return online purchases through the below three channels:   ·You can contact our customer support team on 8000-629 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  ·You can now drop off your return to any (Max) store across the (Qatar).   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Max) store in the (Qatar).  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.   Feel free to get in touch with us for further assistance.   Your friends, The Support Team           04:23 PM, 14th Nov                     hi                    ?           04:24 PM, 14th Nov                     hi                    so now i shall return the two wrong items and reorder the new one ?           04:25 PM, 14th Nov                     hi                    this is not what i need           04:25 PM, 14th Nov                     hi                    you are providing me with refund details           04:26 PM, 14th Nov                     hi                    which is not my case           04:26 PM, 14th Nov                   Prince                   Yes or you can return your wrong item and place new order from our website or any nearby store.           04:27 PM, 14th Nov                     hi                    i donot understand ... why you can not provide me with the correct item and take your wrong delivered items ?           04:28 PM, 14th Nov                   Prince                   We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us           04:29 PM, 14th Nov                     hi                    i ordered my items online in offer           04:29 PM, 14th Nov                     hi                    and the offer is expired           04:29 PM, 14th Nov                     hi                    am i supposed to lose the offer because of your mistake guys ?           04:29 PM, 14th Nov                     hi                    you should do something other than asking me to apply for a refund and reorder           04:30 PM, 14th Nov                   Prince                   We have escalated this issue and will get back to you on your email.           04:32 PM, 14th Nov                     hi                    ok...thats nice of you           04:32 PM, 14th Nov                     hi                    Also i can be reached on my mobile number 0097430777073           04:34 PM, 14th Nov                   Prince                   Is there anything else i can assist you with today?           04:36 PM, 14th Nov                     hi                    how long it will take to receive the respond by email ?           04:37 PM, 14th Nov                     hi                    when shall i expect you to get back to me           04:40 PM, 14th Nov                   Prince                   Please be assured as we have already forwarded this issue to our relevant team and once will get an update from our team after that will get back to you.           04:44 PM, 14th Nov                   Prince                   Is there anything else i can assist you with today?           04:49 PM, 14th Nov                     hi                    ok           04:50 PM, 14th Nov                     hi                    thanks           04:50 PM, 14th Nov                     hi                    no           04:50 PM, 14th Nov                     hi                    have a nice day           04:50 PM, 14th Nov                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:57 PM, 14th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3365523