Subject: Ticket Assigned - Conversation with azra khan/ escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 14 Nov 2021 11:34:04 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with azra khan/ escalation azra khan                    Bot:  Hi again! Bot:  Please enter your name Customer:  azra khan Bot:  Hi Azra Khan ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0561172688            03:03 PM, 14th Nov                     azra khan                    /startOver           03:03 PM, 14th Nov                     azra khan                    Pls update           03:04 PM, 14th Nov                     azra khan                    Nobody is responding properly           03:05 PM, 14th Nov                     azra khan                    Hi           03:06 PM, 14th Nov                   Prince                   Hi Azra, My name is Prince. Thank you for contacting us. I will be happy to help you!           03:07 PM, 14th Nov                     azra khan                    Pls help           03:08 PM, 14th Nov                     azra khan                    I ragisterd the return request but nobody came for collect the parcel           03:08 PM, 14th Nov                     azra khan                    Already it's too late we have to again order           03:08 PM, 14th Nov                     azra khan                    This is the way to treat the customer patience           03:09 PM, 14th Nov                     azra khan                    Only the size problem that's the reason we have to change           03:10 PM, 14th Nov                   Prince                   Kindly confirm us the order number?           03:12 PM, 14th Nov                     azra khan                    Ordere num #9511641648           03:13 PM, 14th Nov                     azra khan                    Pls check and solve my problem           03:14 PM, 14th Nov                     azra khan                    I called many times but no response           03:15 PM, 14th Nov                   Prince                   Kindly allow me a moment to check           03:15 PM, 14th Nov                   Prince                   We apologize for the inconvenience caused. We have escalated this issue to our relevant team and will get back to you on your email ([email-masked])           03:16 PM, 14th Nov                     azra khan                    Ok           03:16 PM, 14th Nov                     azra khan                    But pls solve it           03:17 PM, 14th Nov                     azra khan                    Send to someone to collect the parcel           03:17 PM, 14th Nov                   Prince                   Please be assured will try our best to resolve your issue.           03:17 PM, 14th Nov                   Prince                   Is there anything else i can assist you with today?           03:17 PM, 14th Nov                     azra khan                    Thanks this is the only issue I m facing           03:18 PM, 14th Nov                     azra khan                    Bdw thanks           03:18 PM, 14th Nov                     azra khan                    Can u tell me one thing           03:18 PM, 14th Nov                   Prince                   Yes please how may i assist you further?           03:23 PM, 14th Nov                   Prince                   I'm not getting any response from your end so kindly confirm us are we still connected?           03:27 PM, 14th Nov                   Prince                   Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           03:33 PM, 14th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3364966