Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 13 Nov 2021 05:36:06 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Returns  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/UMj-vAj6rozGOxaKOWDzcQ~~/AALN9wA~/RgRjcIJBPVcDc3BjQgphjsFOj2HdsNIFUhZzdXBwb3J0QG1heGZhc2hpb24uY29tWAQAAAAB" alt=""></div>
Dear Faraz,  <br>
<br>
Kindly note the order SD003208269 is not yet picked. It has been cancelled due to maximum collection attempts and aging. <br>
<br>
Best regards, 
<div><span class="labelnormal"><span class="labelname_sf">Sajeda Alghneimin </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span></div>

<hr>
<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: [email-masked]<br>
<strong>Sent: </strong>11/11/2021 3:19 PM GMT+03:00<br>
<strong>To: </strong>[email-masked]; EMP398 Azmy Awad ([email-masked])<br>
<strong>Cc: </strong>[email-masked]; [email-masked]<br>
<strong>Subject: </strong>RE: [#3263245] - Returns<br>
<br>
</div>
<div class="WordSection1">
<div class="MsoNormal">Hi <a href="mailto:[email-masked]" id="OWAAM5C0FC41FC37E4D2BB3398C5ACF89BA2A" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Shipa Delivery Support</span></a>,</div>

<div class="MsoNormal"> </div>

<div class="MsoNormal">As per the tracking ID below the pickup is complete but the refund is still pending, please return the shipment to the WH;</div>

<div class="MsoNormal"> </div>

<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Order ID: 9506541818<br>
Tracking ID: SD003208269</span></div>

<div class="MsoNormal"> </div>

<div class="MsoNormal">Tracking ID :</div>

<div class="MsoNormal"> </div>

<div class="MsoNormal"> </div>

<div>
<div class="MsoNormal">Regards,</div>

<div class="MsoNormal">Faraz Lohani</div>

<div class="MsoNormal">Escalation Desk – Web Team</div>

<div class="MsoNormal"> </div>
</div>

<div class="MsoNormal"> </div>

<div>
<div style="border:none;border-top:solid #e1e1e1 1pt;padding:3pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, November 7, 2021 2:44 PM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> Dipesh Regmi &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#3263245] - Returns</div>
</div>
</div>

<div class="MsoNormal"> </div>

<div><b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b></div>

<div>
<div>
<div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team,<br>
<br>
Problem Statement:Late Collection<br>
Order Date : Oct 7, 2021<br>
Order ID: 9506541818<br>
Tracking ID: SD003208269<br>
Assistance Required: Need Urgent Collection</span></div>
</div>

<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>
</div>

<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Issue Description: As per the system, , the AWB is cancelled. Kindly confirm the status for the return AWB.</span></div>
</div>

<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">The customer has shared alternative mobile no. Is 0507424119. Registered mobile number (+971529315971) is not switched off anytime, maybe in another call.<br>
<br>
My address is<br>
Room no. T-12712<br>
Building. BG-127<br>
Adnoc Housing Complex<br>
Ruwais, Abudhabi.<br>
<br>
Regards,</span></div>
</div>

<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Nikhil.</span></div>
</div>
</div>
</div>

<div class="MsoNormal">
<br>
<span style="font-size:1pt;font-family:'fdtktid';color:white">3263245:1125156</span><span style="font-size:10.5pt;font-family:'-apple-system'"> </span>
</div>
</div>
</div>
</div>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a> 
<img width="1" height="1" alt="" src="http://click.netsuite.com/q/ErpMGfEJHh2OZAiB-SYg0A~~/AALN9wA~/RgRjcIJBPlcDc3BjQgphjsFOj2HdsNIFUhZzdXBwb3J0QG1heGZhc2hpb24uY29tWAQAAAAB">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3263245