Subject: New Reply Received - Unhappy customer
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 12 Nov 2021 13:20:50 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Unhappy customer  Ticket comment <div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
Dear Jessie,</div>
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Kindly look into the order as the 2 bottles received are different from ordered. Customer ordered for the fish yellow print however she keeps on receiving Grey Owl print.</div>
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She has logged complain before requesting for the same and was advised to reorder again, but still the same. See trailing mail for reference.</div>
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Please see how we can get the proper product to the customer as the ordered one is not in the store. </div>
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Will appreciate if you can get this resolved as soon as possible.</div>
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Customer details</div>
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Ms Sundus - 055 3330412 </div>
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Order - 9511891026</div>
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<b><span style='margin:0px; font-size:12pt; font-family:"Calibri Light",sans-serif'>Regards,</span></b>
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<b><span style='margin:0px; font-size:12pt; font-family:"Calibri Light",sans-serif'>Salim Hamumy</span></b>
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<span style='margin:0px; font-size:12pt; font-family:"Calibri Light",sans-serif'>Store Manager</span>
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<span style="margin:0px; font-size:12pt; font-family:Candara,sans-serif"><img width="137" height="52" style="margin:0px; width:1.4305in; height:0.5416in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI3NzA2NTM2NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.GZq80_2ZNCOYTuOIt0t6v9fSFx2NianmGjC9mfquEkU"></span>
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<b style=""><span style='margin:0px; font-size:12pt; font-family:"Calibri Light",sans-serif; color:black'><span style="font-weight:400">|</span>Ajman City Centre</span></b><span style='margin:0px; font-size:12pt; font-family:"Calibri Light",sans-serif; color:black'><b>,
 Ajman, U.A.E | P.O. Box 25030</b></span>
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<b style="font-weight:400; color:rgb(32,31,30)"><span style='margin:0px; font-size:12pt; font-family:"Calibri Light",sans-serif; color:black'>|</span></b><span style='font-weight:400; color:rgb(160,0,0); margin:0px; font-size:12pt; font-family:"Calibri Light",sans-serif'><span> </span><b>Manager
 CUG:</b></span><span style='color:black; margin:0px; font-size:12pt; font-family:"Calibri Light",sans-serif'><span style="font-weight:400"> </span><b>+971-</b></span><span style='margin:0px; font-size:12pt; font-family:"Calibri Light",sans-serif'><font color="#201f1e" style=""><b>55-9676517</b></font></span><span style='margin:0px; font-size:12pt; font-family:"Calibri Light",sans-serif'><span style="font-weight:400; color:black; margin:0px"><b>|<span> </span></b></span><b style="color:rgb(32,31,30)"><span style="margin:0px; color:rgb(160,0,0)">Store
 CUG:</span></b><span style="color:black; margin:0px"><b> 971-</b></span><span style="margin:0px"><font color="#201f1e"><b>55-9677514</b></font></span><span style="color:black; margin:0px"><b> </b><b style="font-weight:400">|</b></span><span style="font-weight:400; color:rgb(160,0,0); margin:0px"><span> </span><b>Store
 Email ID</b>:<span> </span></span><font color="#201f1e" style=""><b>[email-masked]</b></font></span>
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<b><span style='margin:0px; font-size:12pt; font-family:"Calibri Light",sans-serif; color:black'>|</span></b><b><span style='margin:0px; font-size:12pt; font-family:"Calibri Light",sans-serif; color:rgb(160,0,0)'><span> </span>Web:</span></b><b><span style='margin:0px; font-size:12pt; font-family:"Calibri Light",sans-serif; color:black'><span> </span></span></b><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&amp;data=04%7C01%7Cbsu.ajm%40landmarkgroup.com%7Cd5933e44f01c471f294708d91eb3879e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637574578706480231%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=%2FKJE%2F47GngzYsyn3q81amZsBfGViwIO8VWi6DKDZvsU%3D&amp;reserved=0" target="_blank" rel="noreferrer" title="Original URL: http://www.babyshopstores.com/. Click or tap if you trust this link." style="margin:0px; color:rgb(5,99,193); text-decoration:underline"><span style='margin:0px; font-size:12pt; font-family:"Calibri Light",sans-serif'>www.babyshopstores.com</span></a><b><span style='margin:0px; font-size:12pt; font-family:"Calibri Light",sans-serif; color:black'>,<span> </span></span></b><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7Cbsu.ajm%40landmarkgroup.com%7Cd5933e44f01c471f294708d91eb3879e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637574578706480231%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=oHJI9XVji6BrLlVw82g9AZmfSWKp0qiedEgSi7mFHg8%3D&amp;reserved=0" target="_blank" rel="noreferrer" title="Original URL: http://www.landmarkgroup.com/. Click or tap if you trust this link." style="margin:0px; color:rgb(5,99,193); text-decoration:underline"><span style='margin:0px; font-size:12pt; font-family:"Calibri Light",sans-serif'>www.landmarkgroup.com</span></a><span style='margin:0px; font-size:12pt; font-family:"Calibri Light",sans-serif; color:black'><span> </span><b>|</b></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Sundus Muneer &lt;[email-masked]&gt;<br>
<b>Sent:</b> 12 November 2021 04:56 PM<br>
<b>To:</b> Bsu Ajm &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#3334716] - Unhappy customer
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<div style="color:INDIANRED"><b><i><font>External email sender, please take precaution.</font></i></b></div>
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<div dir="ltr" class="x_gmail_attr">---------- Forwarded message ---------<br>
From: <strong class="x_gmail_sendername" dir="auto">Babyshop</strong> <span dir="auto">
&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;</span><br>
Date: Mon, 8 Nov 2021 at 11:13 PM<br>
Subject: Re: [#3334716] - Unhappy customer<br>
To: &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
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<div dir="ltr">Hi Sundus,<span rel="tempredactor" dir="ltr" style="font-size:14px">​</span><br>
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<div><span rel="tempredactor" style="font-size:14px">Thank you for contacting us.</span></div>
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<div><span rel="tempredactor" style="font-size:14px">We are truly sorry to hear that you were not assisted properly by our store staff member. This is surely not the experience we want our customers to have when they shop with us. </span></div>
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<div><span rel="tempredactor" dir="ltr" style="font-size:14px">We take matters like these very seriously, and we rest assured that you will never face the same issue with us in the future.</span></div>
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<span dir="ltr" rel="tempredactor" style="font-size:14px">​</span><br>
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<div><span dir="ltr" rel="tempredactor" style="font-size:14px">However, regarding your order (9511177489) we would like to inform you that we have processed the refund of amount (AED50.00) on (08/11/2021) and the amount you paid online will be refunded back
 to your original payment method within 7- 14 working days.<br>
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<div><span rel="tempredactor" style="font-size:14px">Again, please accept our sincere apologies for this.</span></div>
<div><span rel="tempredactor" style="font-size:14px"><br>
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<div><span rel="tempredactor" style="font-size:14px">Your friends,</span></div>
<div><span rel="tempredactor" style="font-size:14px">The Support Team </span></div>
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<div><strong><font>Thanks &amp; Regards,</font></strong></div>
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<div><strong><font>Sundus</font></strong></div>
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Attachments :
1. <a href='http://helpae.babyshopstores.com/helpdesk/attachments/2043277065366'>Screenshot_20211112-170320_Centrepoint.jpg</a><br />2. <a href='http://helpae.babyshopstores.com/helpdesk/attachments/2043277065367'>received_7162375693776191.jpeg</a><br />3. <a href='http://helpae.babyshopstores.com/helpdesk/attachments/2043277065368'>received_618886555963669.jpeg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3334716