Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 12 Nov 2021 12:03:29 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi is anybody there to assist me           03:39 PM, 12th Nov                   Prince                   Hi, My name is Prince. Thank you for contacting us. I will be happy to help you!           03:41 PM, 12th Nov                     User                    I need little favour           03:42 PM, 12th Nov                     User                    I have placed an order           03:42 PM, 12th Nov                     User                    I want to change one of the item           03:43 PM, 12th Nov                   Prince                   Kindly confirm me the order number?           03:43 PM, 12th Nov                     User                    1612313024           03:44 PM, 12th Nov                     User                    I want to replace one pair of shoe worn another article           03:45 PM, 12th Nov                     User                    ??           03:46 PM, 12th Nov                   Prince                   Kindly allow me a moment to retrieve your information.           03:47 PM, 12th Nov                   Prince                   We would like to inform you that your order is in transit and is it with courier now. Once the order is with the courier we are unable to make any changes however, you can choose to return it after the delivery and shop for the new piece from our website.           03:48 PM, 12th Nov                     User                    Can I exchange it in the collection centre?           03:48 PM, 12th Nov                   Prince                   Or you can also choose to return it at the same time of collection.           03:48 PM, 12th Nov                     User                    Ok thanks one thing more           03:48 PM, 12th Nov                   Prince                   or shop for a desired article if available           03:49 PM, 12th Nov                     User                             03:49 PM, 12th Nov                     User                    Can you please check is this article available on my collection store in number 38 or 39?           03:49 PM, 12th Nov                     User                    ??           03:51 PM, 12th Nov                     User                    ??           03:53 PM, 12th Nov                   Prince                   We sincerely apologize however, customers are visiting our stores for the purchase every now and then so it is not possible for us to keep the check of inventory.           03:54 PM, 12th Nov                     User                    Oh ok so thing is this I can replace my article with new one from collection store if it’s available           03:54 PM, 12th Nov                   Prince                   Yes you can return at the same time of collection and shop for new one if the same is available.           03:57 PM, 12th Nov                     User                    Thank you so much           03:58 PM, 12th Nov                   Prince                   Is there anything else i can assist you with today?           04:00 PM, 12th Nov                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:02 PM, 12th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3354658