Subject: Ticket Assigned - Conversation with anna
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 11 Nov 2021 12:56:54 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with anna anna                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  anna Bot:  Hi Anna ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something? You can do it in 2 easy ways.  1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96566571907            04:39 PM, 11th Nov                   Prince                   Hi Anna, My name is Prince.Thank you for contacting us. I will be happy to help you!           04:39 PM, 11th Nov                     anna                    I had ordered Alexus cream curtains and they brought me grey ones. I want cream ones           04:41 PM, 11th Nov                     anna                    How can I get it exchanged           04:41 PM, 11th Nov                   Prince                   Kindly confirm me the order number           04:43 PM, 11th Nov                     anna                    Are you there?           04:43 PM, 11th Nov                   Prince                   Kindly confirm me the order number           04:44 PM, 11th Nov                     anna                    8111827690           04:44 PM, 11th Nov                   Prince                   We apologize for the inconvenience caused.     We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.           04:48 PM, 11th Nov                     anna                    Ok so could you arrange for the return please?           04:48 PM, 11th Nov                   Prince                   Kindly confirm us so that we can create online return request on your behalf.     Or you can also visit and near by store and return it           04:49 PM, 11th Nov                     anna                    Do I show the payment on the app for the return?           04:49 PM, 11th Nov                     anna                    If I went to the store           04:49 PM, 11th Nov                   Prince                   You just need to show your email confirmation           04:50 PM, 11th Nov                     anna                    Ok           04:50 PM, 11th Nov                     anna                    Is it available in the Fahaheel store?           04:50 PM, 11th Nov                   Prince                   We request you to kindly visit to confirm the same however, customers are visiting our stores for the purchase every now and then so it is not possible for us to keep the check of inventory.           04:51 PM, 11th Nov                     anna                    I see. I’ll go and try at the store. Thank you           04:52 PM, 11th Nov                   Prince                   Is there anything else i can assist you with today?           04:53 PM, 11th Nov                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:56 PM, 11th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3350421