Subject: Ticket Assigned - Conversation with ali hassan
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 11 Nov 2021 12:52:31 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ali hassan ali hassan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ali hassan Bot:  Hi Ali Hassan ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9512114692 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0557434288            04:36 PM, 11th Nov                   Pr
 ince                   Hi Ali, My name is Prince.Thank you for contacting us. I will be happy to help you!           04:39 PM, 11th Nov                     ali hassan                    9512114692           04:40 PM, 11th Nov                     ali hassan                             04:40 PM, 11th Nov                   Prince                   Kindly allow me a moment to check           04:43 PM, 11th Nov                   Prince                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9512114692) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9512114699).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an em
 ail notification for the same containing the tracking details.            04:46 PM, 11th Nov                   Prince                   Is there anything else i can assist you with today?           04:49 PM, 11th Nov                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:52 PM, 11th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3350391