Subject: Ticket Assigned - Conversation with fatima
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 11 Nov 2021 12:42:47 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fatima fatima                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  fatima Bot:  Hi Fatima ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9512198507 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0565574978            04:23 PM, 11th Nov                     fatima               
      Ok           04:23 PM, 11th Nov                   Aya                   Hello, I am Aya, thank you for contacting us. how may I help you today.           04:23 PM, 11th Nov                     fatima                    Hello           04:23 PM, 11th Nov                     fatima                    I just placed an order , but im not sure if my order has been placed or not           04:23 PM, 11th Nov                     fatima                    Actually when i entered ny call details after that app is asking me for a code           04:24 PM, 11th Nov                     fatima                    Then suddenly my mobile got hang, and app closes           04:24 PM, 11th Nov                     fatima                    Closed           04:24 PM, 11th Nov                     fatima                    So when  i reponed my app, my order is showing in order history and showing that payment is being veffied           04:25 PM, 11th Nov                     fatima                    
 What does that mean           04:25 PM, 11th Nov                     fatima                    Card details*           04:25 PM, 11th Nov                   Prince                   Kindly confirm me the registered email address from which you have tried to place the order           04:27 PM, 11th Nov                   Prince                   As i'm not getting any response from your end so kindly confirm are we still connected?           04:30 PM, 11th Nov                     fatima                    [email-masked]           04:31 PM, 11th Nov                   Prince                   Kindly allow me a moment to retrieve your information.           04:32 PM, 11th Nov                   Prince                   We would like to inform you that as i have checked with the provided email i don't find any order.           04:36 PM, 11th Nov                   Prince                   So we request you to kindly try to place a new order.           04:37 PM, 11th Nov            
        Prince                   Is there anything else i can assist you with today?           04:39 PM, 11th Nov                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:42 PM, 11th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3350320