Subject: Ticket Assigned - Conversation with hii
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 11 Nov 2021 11:51:00 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hii hii                    Customer:  60127101127620211107 Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hii ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  60127101127620211107 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:13 PM, 11th Nov                   Haneen                   Hello , my name is Haneen, how may I help you?           03:13 PM, 11th Nov                     hii                    60127101127620211107           03:13 PM, 11th Nov                     hii                    Where is my order           03:14 PM, 11th Nov                   Haneen                   Please provide me with the correct order number           03:15 PM, 11th Nov                     hii                    60127101127620211107           03:15 PM, 11th Nov                     hii                             03:15 PM, 11th Nov                   Haneen                   please wait a moment           03:17 PM, 11th Nov                     hii                    ؟؟           03:25 PM, 11th Nov                   Prince                   Hi, My name is Prince. Thank you for contacting us. I will be happy to help you!           03:28 PM, 11th Nov                     hii                    Where is my order           03:28 PM, 11th Nov                     hii                    60127101127620211107           03:29 PM, 11th Nov                     hii                             03:29 PM, 11th Nov                     hii                    Faster plz           03:30 PM, 11th Nov                   Prince                   We would request you to kindly contact or visit the same store as this has been placed from store.           03:32 PM, 11th Nov                     hii                    What ?           03:34 PM, 11th Nov                     hii                    Is it in the store ?           03:34 PM, 11th Nov                     hii                    I didn't get any sms           03:34 PM, 11th Nov                     hii                    6364723172           03:37 PM, 11th Nov                     hii                    .           03:39 PM, 11th Nov                   Prince                   Kindly allow me a moment to check.           03:39 PM, 11th Nov                   Prince                   We see that you have placed your order on 07 Nov, 2021. We would like to inform that your order is ready to shipped and click and collect orders are usually delivered to the stores and are ready to pick-up within 3-5 working days.   You’ll receive an SMS and an email when your order is ready for collection. ​           03:43 PM, 11th Nov                     hii                    Ok           03:44 PM, 11th Nov                     hii                    Today is day 5           03:44 PM, 11th Nov                   Prince                   We apologize for any inconvenience caused.     You’ll receive an SMS and an email when your order is ready for collection.           03:45 PM, 11th Nov                     hii                    I need them           03:45 PM, 11th Nov                     hii                    Faster           03:45 PM, 11th Nov                     hii                    Im traveling saturday           03:45 PM, 11th Nov                   Prince                   Kindly wait till tomorrow if you will not receive an collection email then kindly get back to us so that we can further assist you.           03:46 PM, 11th Nov                     hii                    Ok           03:47 PM, 11th Nov                   Prince                   Is there anything else i can assist you with today?           03:47 PM, 11th Nov                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:50 PM, 11th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3349976