Subject: Ticket Assigned - Conversation with alex
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 11 Nov 2021 09:10:31 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with alex alex                    Customer:  ？ Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Alex ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:53 PM, 11th Nov                     alex                    hi           12:55 PM, 11th Nov                   Prince                   Hi Alex, My name is Prince.Thank you for contacting us. I will be happy to help you!           12:55 PM, 11th Nov                     alex                    please checkong           12:55 PM, 11th Nov                     alex                    checking my refund           12:56 PM, 11th Nov                     alex                    already 1 and half month ago           12:56 PM, 11th Nov                     alex                    still have 49aed havent yet refund           12:57 PM, 11th Nov                   Prince                   Kindly confirm me the order number?           01:00 PM, 11th Nov                     alex                    hello？           01:03 PM, 11th Nov                   Prince                   Kindly confirm me the order number?           01:03 PM, 11th Nov                   Prince                   As i'm not receiving any response so kindly confirm are we still connected?           01:05 PM, 11th Nov                   Prince                   Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           01:09 PM, 11th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3348985