Subject: Ticket Assigned - Conversation with rachelle luna
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 11 Nov 2021 09:07:58 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rachelle luna rachelle luna                    Bot:  Hi again! Bot:  Please enter your name Customer:  rachelle luna Bot:  Hi Rachelle Luna ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9512052221 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:13 PM, 11th Nov                     rachelle luna                    Update on order number - 9512052221           12:14 PM, 11th Nov                  
    rachelle luna                    Can someone pls give me an update about the status of my order           12:18 PM, 11th Nov                     rachelle luna                    Anyone here           12:18 PM, 11th Nov                     rachelle luna                    Hi           12:18 PM, 11th Nov                     rachelle luna                    Order number 9512052221           12:19 PM, 11th Nov                   Prince                   Hi Rachelle, My name is Prince.Thank you for contacting us. I will be happy to help you!           12:41 PM, 11th Nov                   Prince                   We sincerely apologize for the late response.           12:41 PM, 11th Nov                   Prince                   As i can see the provided order number is incorrect so kindly confirm us the correct order number.           12:42 PM, 11th Nov                   Prince                   As i'm not getting any response so kindly confirm are we still connected?           12:47 P
 M, 11th Nov                     rachelle luna                    Hi           12:49 PM, 11th Nov                     rachelle luna                    Hi Prince           12:49 PM, 11th Nov                     rachelle luna                    Are u still here           12:49 PM, 11th Nov                     rachelle luna                    Pls give me an update in the status ofy order           12:50 PM, 11th Nov                     rachelle luna                    Order number 9512052221           12:50 PM, 11th Nov                     rachelle luna                    Thanks           12:50 PM, 11th Nov                     rachelle luna                    I placed the order yesterday and didn't receive email confirmation, does it mean the order was not successful?           12:51 PM, 11th Nov                   Prince                   Kindly allow me a moment to check           12:51 PM, 11th Nov                     rachelle luna                    Thank you           12:52 PM, 11th
  Nov                     rachelle luna                    Because payment was already processed thru Tabby Installment basis           12:52 PM, 11th Nov                   Prince                   Kindly confirm me your registered email address from which you have tried to place your order as i'm not getting any details from this provided order number.           12:54 PM, 11th Nov                   Prince                   As i'm not getting any response so kindly confirm are we still connected?           12:56 PM, 11th Nov                     rachelle luna                    [email-masked]           12:57 PM, 11th Nov                     rachelle luna                    [email-masked]           12:57 PM, 11th Nov                   Prince                   As i have checked i'm unable to find any order details so we request you to kindly contact the tabby team as they would be happy to help you.           01:01 PM, 11th Nov                     rachelle luna              
       Ok, thank you.           01:02 PM, 11th Nov                   Prince                   Is there anything else i can assist you with today?           01:04 PM, 11th Nov                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:06 PM, 11th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3348959