Subject: Ticket Assigned - Conversation with sue
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 11 Nov 2021 08:56:23 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sue sue                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sue Bot:  Hi Sue ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9512115339 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502463184            12:42 PM, 11th Nov                   Prince                   Hi 
 Sue, My name is Prince.Thank you for contacting us. I will be happy to help you!           12:46 PM, 11th Nov                   Prince                   As i'm not getting any response so kindly confirm are we still connected?           12:48 PM, 11th Nov                   Prince                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9512115339) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9512115341).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           12:50 PM, 11th Nov                   Prince                   Is there anything e
 lse i can assist you with today?           12:52 PM, 11th Nov                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:55 PM, 11th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3348864