Subject: Ticket Assigned - Conversation with shin/escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 11 Nov 2021 08:31:06 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shin/escalation shin                    Bot:  Hi again! Bot:  Please enter your name Customer:  shin Bot:  Hi Shin ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may 
 take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:04 PM, 11th Nov                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:05 PM, 11th Nov                     shin                    Here's the order # 9509803745           12:05 PM, 11th Nov                     shin                    Yes hi           12:05 PM, 11th Nov                     shin                    Please review my previous messages           12:06 PM, 11th Nov                   
   shin                    Hello           12:07 PM, 11th Nov                   Prince                   Kindly allow us a moment to check           12:10 PM, 11th Nov                   Prince                   Kindly confirm us the issue so that we can further assist you.           12:12 PM, 11th Nov                     shin                    Yea please           12:13 PM, 11th Nov                   Prince                   Kindly confirm us the issue so that we can further assist you.           12:15 PM, 11th Nov                     shin                    Hello           12:19 PM, 11th Nov                   Prince                   Please confirm us the which you are facing so that we can further assist you?           12:20 PM, 11th Nov                     shin                    Until now i haven't receive my refund           12:21 PM, 11th Nov                   Prince                   We have escalated the issue to our relevant team and will get back to you on your email (emot
 [email-masked])           12:22 PM, 11th Nov                     shin                    No thats wrong email add           12:24 PM, 11th Nov                     shin                    I have a new one           12:24 PM, 11th Nov                     shin                    [email-masked]           12:24 PM, 11th Nov                   Prince                   Thank you for confirming us.           12:24 PM, 11th Nov                   Prince                   We will get back to your on the mentioned email.           12:24 PM, 11th Nov                   Prince                   Is there anything else i can assist you with today?           12:25 PM, 11th Nov                     shin                    Alright thank you           12:25 PM, 11th Nov                     shin                    Is possible to put it on my splash credit?           12:26 PM, 11th Nov                   Prince                   We apologize for the inconvenience caused. The amount will be refunded b
 ack to your original payment method.           12:26 PM, 11th Nov                     shin                    Alright thanks           12:27 PM, 11th Nov                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:30 PM, 11th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3348708