Subject: Ticket Assigned - Conversation with hello
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 11 Nov 2021 08:30:19 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9512096211 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0507667317            12:03 PM, 11th Nov                     hello                    ok   
         12:04 PM, 11th Nov                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:04 PM, 11th Nov                     hello                    Hello Mayar           12:05 PM, 11th Nov                     hello                    how r u?           12:05 PM, 11th Nov                     hello                    i have a query  in regards to my order           12:06 PM, 11th Nov                     hello                    Hello           12:07 PM, 11th Nov                     hello                    r u there           12:07 PM, 11th Nov                     hello                    Hello           12:08 PM, 11th Nov                     hello                    r u there           12:08 PM, 11th Nov                     hello                    Hello           12:09 PM, 11th Nov                     hello                    r u there           12:09 PM, 11th Nov                     hello     
                /startOver           12:09 PM, 11th Nov                     hello                    Hello           12:10 PM, 11th Nov                     hello                    is anyone there to help me           12:10 PM, 11th Nov                   Prince                   Kindly confirm us your order number?           12:10 PM, 11th Nov                     hello                    9512096211           12:11 PM, 11th Nov                     hello                    Hello           12:12 PM, 11th Nov                     hello                    r u there to help?           12:13 PM, 11th Nov                   Prince                   Kindly confirm us the issue so that we can further assist you?           12:14 PM, 11th Nov                     hello                    I received a message stating my order is cancelled           12:15 PM, 11th Nov                     hello                    by amount has been deducted from my bank for this order           12:15 PM, 11th Nov     
                 hello                    can i know what is an update           12:15 PM, 11th Nov                     hello                    will i get my order? how about the amount which got deducted 306 aed           12:16 PM, 11th Nov                     hello                    im confused now\           12:16 PM, 11th Nov                     hello                    as when im tracking the order, there is no update           12:16 PM, 11th Nov                     hello                    kindly advise me on my order please           12:16 PM, 11th Nov                   Prince                   Kindly allow me a moment to check           12:17 PM, 11th Nov                   Prince                   We would like to inform you that you have placed your order on 11 Nov, 2021. The orders are usually delivered within 2 - 3 working days.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.   Our courier partner
  will contact you to arrange a time for delivery. The order should be with you soon.             12:19 PM, 11th Nov                     hello                    Ok           12:21 PM, 11th Nov                     hello                    just advise me the order is not cancelled right?           12:21 PM, 11th Nov                     hello                    as i received the message as my order was not processed           12:22 PM, 11th Nov                     hello                    but the amount for the order has been deducted from my bank 306.54 aed at 12.09 am today           12:23 PM, 11th Nov                     hello                    kindly check and advise me           12:23 PM, 11th Nov                     hello                    in regards to the order           12:23 PM, 11th Nov                   Prince                   As informed your order is successfully placed.           12:23 PM, 11th Nov                   Prince                   Our courier partner will co
 ntact you to arrange a time for delivery. The order should be with you soon.           12:24 PM, 11th Nov                     hello                    Ok thank you           12:24 PM, 11th Nov                   Prince                   Is there anything else i can assist you with today?           12:26 PM, 11th Nov                     hello                    No thanks           12:26 PM, 11th Nov                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:29 PM, 11th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3348702