Subject: Ticket Assigned - Conversation with michelle tablate/ escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 11 Nov 2021 07:49:32 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with michelle tablate/ escalation michelle tablate                    Customer:  no Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Michelle Tablate ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days. 
    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:12 AM, 11th Nov                   Prince                   Hi Michelle, My name is Prince.Thank you for contacting us. I will be happy to help you!           11:14 AM, 11th Nov                     michelle tablate                             11:15 AM, 11th Nov                     michelle tablate                    I made an online order today unfortunately it did not go through but 
 the amount has been deducted in my account           11:15 AM, 11th Nov                   Prince                   Kindly confirm us the your registered email address from which you have tried to place the order.           11:19 AM, 11th Nov                     michelle tablate                    [email-masked]           11:20 AM, 11th Nov                   Prince                   Kindly allow us a moment to retrieve your information.           11:22 AM, 11th Nov                     michelle tablate                    ok           11:23 AM, 11th Nov                   Prince                   We apologize for the inconvenience caused.           11:27 AM, 11th Nov                     michelle tablate                    please refund the amount asap           11:28 AM, 11th Nov                   Prince                   We request you to kindly check your bank statement for the same as we are unable to find any order has been placed.           11:28 AM, 11th Nov                
      michelle tablate                    amount already deducted in my account           11:28 AM, 11th Nov                     michelle tablate                    so please inform tabby to refund the amount           11:29 AM, 11th Nov                   Prince                   We would request you to kindly contact tabby for the same as they would be happy to help you in this           11:33 AM, 11th Nov                   Prince                   Is there anything else i can assist you with today?           11:37 AM, 11th Nov                     michelle tablate                             11:38 AM, 11th Nov                     michelle tablate                    as per tabby i have to contact merchant           11:38 AM, 11th Nov                     michelle tablate                    please do the needful           11:39 AM, 11th Nov                     michelle tablate                    Order #9512140946           11:42 AM, 11th Nov                   Prince                   W
 e have escalated this issue  to our relevant team and will get back to you on this email ([email-masked])           11:43 AM, 11th Nov                   Prince                   Is there anything else i can assist you with today?           11:45 AM, 11th Nov                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:48 AM, 11th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3348447