Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 11 Nov 2021 07:47:19 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi there           11:24 AM, 11th Nov                     User                    good morning           11:24 AM, 11th Nov                     User                    I have purchased online and received today, have some problem with the size. How could we facilitate return of items ?           11:25 AM, 11th Nov                     User                    Thank you           11:25 AM, 11th Nov                   Prince                   Hi, My name is Prince. Thank you for contacting us. I will be happy to help you!           11:31 AM, 11th Nov                   Prince                   Kindly confirm us the order number so that i can further assist you.           11:32 AM, 11th Nov                     User                    1611434580 my Oder no Sir           11:34 AM, 11th Nov                     User                    I just received the items today           11:34 AM, 11th Nov                     User                    Pls let me know how           11:39 AM, 11th Nov                     User                    thanks           11:39 AM, 11th Nov                   Prince                   You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-62966 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  ·You can now drop off your return to any (Max) store across the (Oman).   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Max\) store in the (Oman).  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           11:41 AM, 11th Nov                   Prince                   Is there anything else i can assist you with today?           11:44 AM, 11th Nov                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:46 AM, 11th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3348436