Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 11 Nov 2021 06:50:15 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    I would like check status of my online order. How can I check           10:27 AM, 11th Nov                   Prince                   Hi , My name is prince.Thank you for contacting us. I will be happy to help you!           10:28 AM, 11th Nov                   Prince                   Kindly confirm us the order number?           10:28 AM, 11th Nov                     User                    Hi good morning Prince. My order no is 1611984404           10:29 AM, 11th Nov                     User                    ??           10:34 AM, 11th Nov                   Prince                   Kindly allow us a moment to check           10:35 AM, 11th Nov                     User                    Okay waiting           10:35 AM, 11th Nov                   Prince                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (1611984404) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (1611984409).   The payment has been captured only once from your account which is for the new successfully placed order.           10:40 AM, 11th Nov                   Prince                   You’ll receive an SMS and an email when your order is ready for collection.           10:40 AM, 11th Nov                     User                    Thanks Prince. It is great help from you.Also just want inform you that MAX'S online order contact no 800 62966 is not working. Is there any other no? If so please share with me.           10:43 AM, 11th Nov                   Prince                   We apologize in case you will face any issue you can write to us on [email-masked]           10:44 AM, 11th Nov                   Prince                   Is there anything else i can assist you with today?           10:47 AM, 11th Nov                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:49 AM, 11th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3348110