Subject: Ticket Assigned - Conversation with kim
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 11 Nov 2021 06:49:23 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kim kim                    Bot:  Hi again! Bot:  Please enter your name Customer:  kim Bot:  Hi Kim ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9512134299 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:27 AM, 11th Nov                   Prince                   Hi Kim, My name is prince.Thank you for contacting us. I will be happy to help you!           10:28 AM, 11th Nov                     kim                    Hi can you help me to know whats the reason why my order got cancel?           10:29 AM, 11th Nov                     kim                    or not process?           10:29 AM, 11th Nov                   Prince                   Kindly allow us a moment to check           10:33 AM, 11th Nov                   Prince                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9512134299) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9512134328).   The payment has been captured only once from your account which is for the new successfully placed order.           10:38 AM, 11th Nov                     kim                    so now is it confirm my order?           10:39 AM, 11th Nov                   Prince                   You’ll receive an SMS and an email when your order is ready for collection.           10:40 AM, 11th Nov                     kim                    ok thanks           10:44 AM, 11th Nov                   Prince                   Is there anything else i can assist you with today?           10:47 AM, 11th Nov                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:48 AM, 11th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3348103