Subject: Ticket Assigned - Conversation with shahid
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 11 Nov 2021 06:43:25 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shahid shahid                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shahid Bot:  Hi Shahid ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8111959671 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96594948435            10:08 AM, 11th Nov                     shahid                    ok           10:08 AM, 11th Nov                   Mazin                   Hi  Shahid,Good morning, Thank you for contacting us. My name is Mazin Bassi How may I help you?           10:10 AM, 11th Nov                     shahid                    click and collect ...           10:10 AM, 11th Nov                     shahid                    once i visited centrepoint ...the items are unavailable...           10:11 AM, 11th Nov                   Mazin                   This is the order number 8111959671 ?           10:12 AM, 11th Nov                     shahid                    yes..           10:13 AM, 11th Nov                   Mazin                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:14 AM, 11th Nov                   Mazin                   We see that you have placed your order on Nov 10, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 2- 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           10:14 AM, 11th Nov                   Mazin                   Is there anything else i can help you with ?           10:15 AM, 11th Nov                     shahid                    what is procedure for cancelling??           10:16 AM, 11th Nov                   Mazin                   Unfortunately, we won't be able to cancel your order at the moment as your order has been processed           10:19 AM, 11th Nov                   Mazin                   The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 4-15 days.           10:19 AM, 11th Nov                   Mazin                   Is there anything else i can help you with ?           10:19 AM, 11th Nov                     shahid                    this should be informed while ordering...           10:20 AM, 11th Nov                     shahid                    tomorow i  am going outstation...           10:21 AM, 11th Nov                     shahid                    ???           10:22 AM, 11th Nov                   Prince                   We apologize for the inconvenience caused. We request you to kindly wait for the mentioned time period to be over.           10:31 AM, 11th Nov                   Prince                   Is there anything else i can help you with today?           10:39 AM, 11th Nov                   Prince                   Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           10:42 AM, 11th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3348076