Subject: Ticket Assigned - Need escalation late collection
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 10 Nov 2021 12:47:33 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Need escalation late collection sunanda                    Bot:  Hi again! Bot:  Please enter your name Customer:  sunanda Bot:  Hi Sunanda ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:14 AM, 08th Nov                   Mazin                   Hi  Sunanda,Good morning, Thank you for contacting us. My name is Mazin Bassi How may I help you?           08:14 AM, 08th Nov                     sunanda                    9510904422 requested return for this order number, but no one has come to pick up           08:15 AM, 08th Nov                   Mazin                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:16 AM, 08th Nov                     sunanda                    Ok           08:17 AM, 08th Nov                   Mazin                   Is this your correct contact number 971526451821 ?           08:17 AM, 08th Nov                     sunanda                    Yes           08:17 AM, 08th Nov                   Mazin                   Please accept our sincere apologies for this unexpected delay. we will escalate this issue to our concerned team to collect your order asap           08:18 AM, 08th Nov                   Mazin                   Is there anything else i can help you with ?           08:18 AM, 08th Nov                     sunanda                    Ok that would be good.           08:19 AM, 08th Nov                     sunanda                    Thanks           08:19 AM, 08th Nov                   Mazin                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:20 AM, 08th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3331082