Subject: Ticket Assigned - need escalation - late delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 10 Nov 2021 12:47:32 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation - late delivery yes that is my registered number                    Bot:  Hi again! Bot:  Please enter your name Customer:  yes that is my registered number Bot:  Hi Yes That Is My Registered Number ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9510980675 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:32 PM, 07th Nov                     yes that is my registered number                    Hello           09:34 PM, 07th Nov                   Mazen                   Hi Thank you for contacting us. This's Mazen  We would be happy to help you.           09:36 PM, 07th Nov                   Mazen                   How may i help you?           09:36 PM, 07th Nov                     yes that is my registered number                    9510980675           09:37 PM, 07th Nov                     yes that is my registered number                    My order has not been delivered since 4 November           09:37 PM, 07th Nov                     yes that is my registered number                    Hello           09:38 PM, 07th Nov                     yes that is my registered number                    Hello           09:39 PM, 07th Nov                     yes that is my registered number                    Hello           09:41 PM, 07th Nov                     yes that is my registered number                    Hello           09:42 PM, 07th Nov                   Mazen                   We request you to please allow us some time to check your details and back to you, stay with us           09:45 PM, 07th Nov                   Mazen                   We sincerely apologize for any inconvenience caused you.            09:46 PM, 07th Nov                   Mazen                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            09:46 PM, 07th Nov                   Mazen                   Do you have any other inquiries that we can help with?           09:46 PM, 07th Nov                   Mazen                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:48 PM, 07th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3329970