Subject: New Reply Received - Negligence issue
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 10 Nov 2021 06:12:36 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Negligence issue  Ticket comment <div>Hi, </div>
<div id="yMail_cursorElementTracker_1636524330324"><br></div>
<div id="yMail_cursorElementTracker_1636524330432">Reminder, still awaiting your prompt action, </div>
<div id="yMail_cursorElementTracker_1636524385628"><br></div>
<div id="yMail_cursorElementTracker_1636524386348">Please confirm within 24 hours otherwise I will consider this as your complete ignorance and will excalte further</div>
<div id="yMail_cursorElementTracker_1636524574321"><br></div>
<div id="yMail_cursorElementTracker_1636524574487">Regards</div>
<div id="yMail_cursorElementTracker_1636524577229"><br></div>
<div id="yMail_cursorElementTracker_1636524577372">Vinod</div>
<div id="yMail_cursorElementTracker_1636524452719"><br></div>
<div id="yMail_cursorElementTracker_1636524452851"><br></div>
<div id="yMail_cursorElementTracker_1636524377975"><br></div>
<div id="yMail_cursorElementTracker_1636524378099"><br></div>
<div id="yMail_cursorElementTracker_1636524379430">Regards</div>
<div id="yMail_cursorElementTracker_1636524381515"><br></div>
<div id="yMail_cursorElementTracker_1636524381581">Vinod<br><br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Nov 9, 2021 at 8:37 AM, VINOD.V.K VINOD</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv6631040331"><div>Hi, <div id="yiv6631040331yMail_cursorElementTracker_1636432519804"><br></div>
<div id="yiv6631040331yMail_cursorElementTracker_1636432520417">Still I haven't heard anything from you, kindly expecting your prompt reply</div>
<div id="yiv6631040331yMail_cursorElementTracker_1636432553677"><br></div>
<div id="yiv6631040331yMail_cursorElementTracker_1636432553758">Regards</div>
<div id="yiv6631040331yMail_cursorElementTracker_1636432557051"><br></div>
<div id="yiv6631040331yMail_cursorElementTracker_1636432557103">Vinod<br><br><div id="yiv6631040331ymail_android_signature"><a rel="noreferrer" id="yiv6631040331ymail_android_signature_link" target="_blank" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature">Sent from Yahoo Mail on Android</a></div> <br> <div id="yiv6631040331yqt67604" class="yiv6631040331yqt4586447006"><blockquote style="margin:0 0 20px 0"> <div style="font-family:Roboto, sans-serif;color:#6D00F6"> <div>On Sun, Nov 7, 2021 at 8:13 PM, VINOD.V.K VINOD</div>
<div>&lt;[email-masked]&gt; wrote:</div> </div> <div style="padding:10px 0 0 20px;margin:10px 0 0 0;border-left:1px solid #6D00F6"> <div id="yiv6631040331"><div>Hi, Please find the below<div class="yiv6631040331yahoo-compose-assist-image-card yiv6631040331ymail-android-inline-img-container yiv6631040331ymail-card">
<img id="yiv6631040331ymail_attachmentId82724f19-ecfe-41f0-9175-5ba0a02315f4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI3NjA3OTQ4MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.j5eqV1Lg1M18NcnLnLzkKtjhsmBI2lhfHYPMt-Lt2bU" style="width:100%;max-width:800px" class="yiv6631040331inline-image-global yiv6631040331inlined-image-cid-82724f19-ecfe-41f0-9175-5ba0a02315f4"><br>
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<div class="yiv6631040331yahoo-compose-assist-image-card yiv6631040331ymail-android-inline-img-container yiv6631040331ymail-card">
<img id="yiv6631040331ymail_attachmentId20138b75-0d21-4cd6-9f74-53f71508d90c" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI3NjA3OTQ3OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2_5TsS87UkFvI3vxUB5Lzsz_iSvvrd6qQLX8qp-BdJU" style="width:100%;max-width:800px" class="yiv6631040331inline-image-global yiv6631040331inlined-image-cid-20138b75-0d21-4cd6-9f74-53f71508d90c"><br>
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<div class="yiv6631040331yahoo-compose-assist-image-card yiv6631040331ymail-android-inline-img-container yiv6631040331ymail-card">
<img id="yiv6631040331ymail_attachmentIdda61452e-f002-48f0-bf4c-f725c84c8703" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI3NjA3OTQ3OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.J30vCTp0xeuUga3PArPC604gWO7mdXSblunyBhwyyus" style="width:100%;max-width:800px" class="yiv6631040331inline-image-global yiv6631040331inlined-image-cid-da61452e-f002-48f0-bf4c-f725c84c8703"><br>
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<div class="yiv6631040331yahoo-compose-assist-image-card yiv6631040331ymail-android-inline-img-container yiv6631040331ymail-card">
<img id="yiv6631040331ymail_attachmentIdb90d884d-3d9e-4f35-a5de-87d4c8780c38" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI3NjA3OTQ4MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.SIi_MbtrK7Dj-jtAg4Jqqemc38MsmYTVzXsPuz-E72M" style="width:100%;max-width:800px" class="yiv6631040331inline-image-global yiv6631040331inlined-image-cid-b90d884d-3d9e-4f35-a5de-87d4c8780c38"><br>
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<div class="yiv6631040331yahoo-compose-assist-image-card yiv6631040331ymail-android-inline-img-container yiv6631040331ymail-card">
<img id="yiv6631040331ymail_attachmentId1af9e95e-7a28-4f47-9c57-1adb853c5e15" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI3NjA3OTQ4MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.3CLWN78rFjGVX477qRubEVLqsy2XdFgv7ZA95wHeuZc" style="width:100%;max-width:800px" class="yiv6631040331inline-image-global yiv6631040331inlined-image-cid-1af9e95e-7a28-4f47-9c57-1adb853c5e15"><br>
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<br><br><br><br><br><br><br><div id="yiv6631040331ymail_android_signature"><a rel="noreferrer" id="yiv6631040331ymail_android_signature_link" target="_blank" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature">Sent from Yahoo Mail on Android</a></div> <br> <div id="yiv6631040331yqt36426" class="yiv6631040331yqt3244838533"><blockquote style="margin:0 0 20px 0"> <div style="font-family:Roboto, sans-serif;color:#6D00F6"> <div>On Sun, Nov 7, 2021 at 6:19 PM, Splash</div>
<div>&lt;[email-masked]&gt; wrote:</div> </div> <div style="padding:10px 0 0 20px;margin:10px 0 0 0;border-left:1px solid #6D00F6"> <div id="yiv6631040331"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 3321435</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr"><br></div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 3321435<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Divyanshu Sharma : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Vinod,</div>
<div><br></div>
<div dir="ltr">Thank you for reaching out to us.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We sincerely apologies for the inconvenience caused to you. However we request you to please share the images of the bag you received from the store so that we can raise issue to our concerned team and assist you accordingly.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Looking forward to hear from you soon.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Your friends,</div>
<div dir="ltr">The Support Team<br>
</div>
</div></div>
<div><br></div>
<br>

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</div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3321435