Subject: Ticket Assigned - Conversation with amina dozo
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 02 Nov 2021 13:22:14 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with amina dozo amina dozo                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  amina dozo Bot:  Hi Amina Dozo ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9510566526 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0507200253            05:10 PM, 02nd Nov                   Pr
 ince                   Hi Amina, My name is Prince.Thank you for contacting us. I will be happy to help you!           05:11 PM, 02nd Nov                     amina dozo                    Hi           05:12 PM, 02nd Nov                     amina dozo                    I would like to know reason for cancelation of one item from my order           05:12 PM, 02nd Nov                     amina dozo                    As I can see it is still available on your application           05:13 PM, 02nd Nov                     amina dozo                    Order number is 9510566526           05:13 PM, 02nd Nov                   Prince                   Kindly allow us a moment to retrieve you order information           05:13 PM, 02nd Nov                     amina dozo                    Ok           05:14 PM, 02nd Nov                   Prince                   We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purc
 hase go to our quality team for a quality check to make sure they are in good condition to be sent to you.  This order is not cancelled, during quality check we found out that item (Juniors All-Over Printed T-shirt and Pyjamas Set) were not in a good condition to be sold and that was the last of their stock hence we took them out of your order. You are still going to receive the remaining items.   We will not be happy either if you receive bad items in your order, this is the reason why this one item were cancelled and you received a notification regarding the same items.  Also, the amount you have paid online will be refunded back to your original payment method within 7-14 business days.  Our delivery partner will call you before delivering these items.            05:16 PM, 02nd Nov                     amina dozo                    I don't understand why is it still available on your application.  I tried to add it in cart few mins ago and it is still there. I would  have been hap
 py if you sent me item and let me decide if I will keep it or return back to you.           05:19 PM, 02nd Nov                   Prince                   Due to some technical issue our website page is not updated and please be assured we have escalated the issue to our relevant team to update the website page credentials.           05:20 PM, 02nd Nov                     amina dozo                    Okay. Thanks.           05:21 PM, 02nd Nov                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:21 PM, 02nd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3305090