Subject: Ticket Assigned - Conversation with pallavi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 02 Nov 2021 13:00:35 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with pallavi pallavi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  pallavi Bot:  Hi Pallavi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9510210410 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  508943696            04:43 PM, 02nd Nov                     pallavi     
                Okay           04:44 PM, 02nd Nov                   Prince                   Hi Pallavi, My name is Prince.Thank you for contacting us. I will be happy to help you!           04:44 PM, 02nd Nov                     pallavi                    Hi i have not received my order. It supposed to be delivered yesterday           04:45 PM, 02nd Nov                   Prince                   Kindly allow us a moment to retrieve your information.           04:46 PM, 02nd Nov                     pallavi                    Ok           04:47 PM, 02nd Nov                   Prince                   We would like to inform you that you have placed your order on 30 Oct, 2021. The orders are usually delivered within 2 - 3 working days.   Our courier partner will contact you to arrange a time for delivery. The order should be with you soon.           04:51 PM, 02nd Nov                     pallavi                    But it was mentioned in invoice it will be delivered by 1st nov          
  04:51 PM, 02nd Nov                     pallavi                    But no one delivered yesterday and even today           04:52 PM, 02nd Nov                   Prince                   We apologize for the inconvenience caused.           04:52 PM, 02nd Nov                   Prince                   But as our delivery time frame is 2-3 business days and we request you to kindly wait for the mentioned time period to be over.           04:53 PM, 02nd Nov                     pallavi                    Ok           04:54 PM, 02nd Nov                   Prince                   Is there is anything else i can assist you with today?           04:57 PM, 02nd Nov                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:59 PM, 02nd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3304967