Subject: Ticket Assigned - Conversation with hello/ escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 02 Nov 2021 12:55:50 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello/ escalation hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something? You can do it in 2 easy ways.  1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96597284226            04:41 PM, 02nd Nov                   Prince                   Hi , My name is Prince.Thank you for contacting us. I will be happy to help you!        
    04:41 PM, 02nd Nov                     hello                    Yesterday there was some furniture delivered at my house, but there is some damage in the Nightstand           04:42 PM, 02nd Nov                     hello                             04:43 PM, 02nd Nov                     hello                             04:43 PM, 02nd Nov                   Prince                   Kindly confirm us the order number?           04:46 PM, 02nd Nov                     hello                    8109608659           04:47 PM, 02nd Nov                   Prince                   Kindly allow us a moment to check your order details?           04:48 PM, 02nd Nov                   Prince                   We apologize for the inconvenience caused.     We have escalated this issue to our relevant team and will get back to you on this email ([email-masked]).           04:49 PM, 02nd Nov                   Prince                   Is there anything else i can help you with today?          
  04:51 PM, 02nd Nov                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:55 PM, 02nd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3304937