Subject: Ticket Assigned - Conversation with chaithra
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 02 Nov 2021 12:38:20 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with chaithra chaithra                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  chaithra Bot:  Hi Chaithra ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8110763333 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96551447138            04:24 PM, 02nd Nov                   Prince         
           Hi Chaithra, My name is Prince.Thank you for contacting us. I will be happy to help you!           04:25 PM, 02nd Nov                     chaithra                    Hello           04:25 PM, 02nd Nov                     chaithra                             04:25 PM, 02nd Nov                     chaithra                    I got these messages after my order was placed and payment was done           04:26 PM, 02nd Nov                     chaithra                    The payment was already done           04:26 PM, 02nd Nov                     chaithra                    Dont know why there is a problem now           04:26 PM, 02nd Nov                     chaithra                    Kindly resolve so that there is no delay in delivery which is due by this Thursday           04:27 PM, 02nd Nov                   Prince                   Kindly allow us a moment to check your order details.           04:28 PM, 02nd Nov                     chaithra                    Hello ???? 
           04:28 PM, 02nd Nov                     chaithra                    Okay           04:28 PM, 02nd Nov                     chaithra                    Order no           04:28 PM, 02nd Nov                     chaithra                    Order 8110763333           04:29 PM, 02nd Nov                   Prince                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (8110763333) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8110763741).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           04:31 PM, 02nd Nov                   Prince   
                 Is there anything else i can help you with today?           04:34 PM, 02nd Nov                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:37 PM, 02nd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3304823