Subject: Ticket Assigned - Conversation with shaika
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 02 Nov 2021 12:33:30 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shaika shaika                    Bot:  Hi again! Bot:  Please enter your name Customer:  shaika Bot:  Hi Shaika ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additio
 nal 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:18 PM, 02nd Nov                   Prince                   Hi Shaika, My name is Prince.Thank you for contacting us. I will be happy to help you!           04:18 PM, 02nd Nov                     shaika                    I made an order with my shukran points and cancelled it. How do I get my points back           04:19 PM, 02nd Nov                   Prince                   Kindly confirm us your order number?           04:21 PM, 02nd Nov                     shaika                    Its 971566135337
            04:21 PM, 02nd Nov                   Prince                   Kindly allow us a moment to check you order details.           04:21 PM, 02nd Nov                   Prince                   Please confirm us the correct order number as the provided order number is incorrect.           04:22 PM, 02nd Nov                     shaika                    9507672337           04:22 PM, 02nd Nov                     shaika                    9507672337           04:22 PM, 02nd Nov                   Prince                   We have escalated this issue to our relevant team and will get back to you on this email ([email-masked])           04:27 PM, 02nd Nov                   Prince                   Is there anything else i can help you with today?           04:29 PM, 02nd Nov                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:32 PM, 02nd Nov                                
           View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3304810