Subject: Ticket Assigned - Conversation with fatima
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 02 Nov 2021 12:06:26 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fatima fatima                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  fatima Bot:  Hi Fatima ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Qatar Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97433471710            03:51 PM, 02nd Nov                     fatima                    Hello           03:53 PM, 02nd Nov                   Prince                   Hi F
 atima, My name is Prince.Thank you for contacting us. I will be happy to help you!           03:55 PM, 02nd Nov                     fatima                    Yes hello, i would like to ask if i received an order online can i return it to a shop?           03:56 PM, 02nd Nov                   Prince                   Kindly confirm us the order number?           03:56 PM, 02nd Nov                     fatima                    I got the delivery today but some sizes were big so would it be acceptable to return personally to the shop itself ans get it exchanged today?           03:57 PM, 02nd Nov                   Prince                   Kindly confirm us the order number so that we can check and assist you further?           03:57 PM, 02nd Nov                     fatima                    4610741782           03:58 PM, 02nd Nov                   Prince                   Kindly allow us a moment to retrieve your information.           03:58 PM, 02nd Nov                     fatima     
                Ok           03:58 PM, 02nd Nov                   Prince                   We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.           03:59 PM, 02nd Nov                     fatima                    Ok so i can return it to the closest shop to me? And provide the order number?           04:00 PM, 02nd Nov                   Prince                   You can visit any nearby store and return the product.           04:00 PM, 02nd Nov                     fatima                    Ok thanks! Would i recieve my money back or they can exchange it?           04:01 PM, 02nd Nov                   Prince                   We don't have the exchange option available right now but you can shop for a new piece from the same store if available           04:02 PM, 02nd Nov                     fatima                    Ok thanks for
  your help prince.           04:03 PM, 02nd Nov                   Prince                   Is there anything else i can assist you with today?           04:04 PM, 02nd Nov                     fatima                    No thank you           04:05 PM, 02nd Nov                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:05 PM, 02nd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3304651