Subject: New Reply Received - Re: We’ve received your return request.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 01 Nov 2021 09:57:14 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Re: We’ve received your return request.  Ticket comment <div dir="auto">Good afternoon what happened why until now my refund not send in my account this is the request return number 1001494275 request date October 24 2021 and pick up the driver here in my home the items October 25 2021 at 6 o'clock afternoon </div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, Oct 30, 2021, 12:24 PM MA theresa Coral &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="auto">Good afternoon why until now not send in my account my refunds its 5 days already am waiting that refunds for 2 items before only 2 days i received in my account refund why now its took longtime what happened!!!! </div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Sun, Oct 24, 2021, 9:11 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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										Here’s what you need to do next.
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									<img style="border:0;margin:0" alt=" Centre Point logo" src="https://i1.lmsin.net/website_images/ae/logos/emails/concept/logo-centrepoint.png" width="165"></a>
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												<td colspan=" 2" style="padding:15px 0 0 0">Download
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												<a href="https://itunes.apple.com/kw/app/id1161310479f?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_KW_en" rel="noreferrer" target="_blank">
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												<a href="https://itunes.apple.com/kw/app/id1161310479f?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_KW_en" style="text-decoration:none;color:#202020" rel="noreferrer" target="_blank">iPhone</a>
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												<a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.centrepointstores&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_KW_en" style="text-decoration:none;color:#202020" rel="noreferrer" target="_blank">Android</a>
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<span>
													<a href="https://www.babyshopstores.com/kw/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_KW_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer" target="_blank">Babyshop</a></span>
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													<a href="https://www.lifestyleshops.com/kw/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_KW_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer" target="_blank">Lifestyle</a></span>
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													<a href="https://www.splashfashions.com/kw/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_KW_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer" target="_blank">Splash</a></span>
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													<a href="https://www.shoemartstores.com/kw/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_KW_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer" target="_blank">Shoe Mart</a></span>
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													<a href="https://www.centrepointstores.com/kw/en/offers?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_KW_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer" target="_blank">Offers</a></span>
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													<a href="https://www.centrepointstores.com/kw/en/search?q=badge.title.en%3AClearance&amp;clr=true%26utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_KW_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer" target="_blank">Clearance</a></span>
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<div style="font-family:Helvetica,Arial,sans-serif;font-size:24px;margin:0;padding:0;text-align:left;font-weight:bold;color:#202020;line-height:32px">We’ve received your return request.</div>
<div style="font-family:Helvetica,Arial,sans-serif;font-size:16px;margin:0;padding:10px 0 0 0;line-height:22px;text-align:left;font-weight:normal;color:#202020">
Hi Ma Theresa Coral, thank you for getting in touch with us. Here’s how your return 
<span style="color:#00b9e5;text-decoration:none">1001494275</span> 
for order 
<span style="color:#00b9e5;text-decoration:none">8108750874</span> 
will work.Our delivery partner will pick up your return in around 2-5 business days.
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				<strong>Order Details </strong>
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							<div style="font-size:15px;color:#202020;padding:0;line-height:20px;margin:0">Item</div>
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							<div style="font-size:15px;color:#202020;padding:0;line-height:20px;margin:0">Description</div>
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							<div style="font-size:15px;color:#202020;padding:0;line-height:20px;margin:0">Total Price</div>
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																																																																																										<img alt="" src="https://770744760e4512666787-e0075ca37ef156ad6af6d25f26069b92.lmsin.net/1020004-XLA695A1-SP21141020_01-150.jpg" width="100%" style="padding:20px 0 0 0;max-width:135px">
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																		<td style="padding:8px 0 0 0;color:#3d4648;font-weight:600" align="left">  <strong>SPLASH</strong>  </td>
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																		<td style="padding:8px 0 0 0;color:#3d4648;font-weight:600" align="left">  Textured Sleeveless Sweater with Button Detail and High Neck  </td>
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																		<td style="padding:4px 0 0 0;color:#3d4648;font-weight:300" align="left">Color: White</td>
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																			 																		        	      Size: 
																		        	     																		        	     16

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																		<td style="padding:4px 0 0 0;color:#3d4648;font-weight:300" align="left">Quantity: 1</td>
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															        						   									 KWD 3.9
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										Total</td>
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<strong>KWD 3.9</strong>
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                                    <img src="https://i1.lmsin.net/website_images/ae/static-pages/returns/box.png">
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                                 <td width="85%" align="left">
                                 <h4 style="margin:0;font-size:18px">1. Box up your return</h4>
                                 <div style="margin:10px 0 0 0;font-size:15px;line-height:19px">
                                 Please include the invoice, price tags and any warranty information.
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                                    <img src="https://i1.lmsin.net/website_images/ae/static-pages/returns/return.png">
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                                 <h4 style="margin:0;font-size:18px">2. Hand over your return</h4>
                                 <div style="margin:10px 0 0 0;font-size:15px;line-height:19px">Our delivery partner will pick it up from your doorstep. </div>
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                                    <img src="https://i1.lmsin.net/website_images/ae/static-pages/returns/refund.png">
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                                 <h4 style="margin:0;font-size:18px">3. Receive your refund</h4>
                                 <div style="margin:10px 0 0 0;font-size:15px;line-height:19px">
                                 This will be issued after we receive your products in our warehouse and conduct a quality check. 
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                        <h4 style="margin:0;font-size:18px">Here's how your refund works:</h4>
                        <ul style="padding-left:15px">
                            <li style="margin:10px 0 0 0;font-size:15px;line-height:19px">If you’ve paid by Cash on Delivery, your refund will be credited to your My Credit balance under your account.</li>
                            <li style="margin:10px 0 0 0;font-size:15px;line-height:19px">Refunds to your Credit Card or Debit Card may take 4-15 business days to process.</li>
                                                        <li style="margin:10px 0 0 0;font-size:15px;line-height:19px">Refunds for any Shukrans, Gift Cards or Return Vouchers you’ve spent will also be credited to your My Credit balance.</li>
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		<td style="padding:0 0 15px 15px;font-size:15px;font-weight:700;text-align:left;color:#242428"><span>Need help? Get in touch</span></td>
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<strong>Write us an email now</strong>, we'll get back to you as fast as we can.</div>
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<strong>Connect with us</strong> on your favourite social network.</div>
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											<img alt=" twitter" src="https://i1.lmsin.net/website_images/ae/emails/icons/twitter.png" width=" 38"></a>
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											<div style="margin:0;padding:0;line-height:20px">Reach out in 140 characters! We are <strong>@centrepointme</strong>.</div>
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										<td><img alt=" call" src="https://i1.lmsin.net/website_images/ae/emails/icons/call.png" width=" 38"></td>
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											<div style="margin:0;padding:0;line-height:20px">
<strong>Call us on 18-00-871.</strong> <br>7 days a week, 24 hours a day</div>
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								© 2021 Retail World Limited </span></td>
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							<span style="font-size:11px;color:#848483">
							<a href="https://www.centrepointstores.com/kw/en/privacypolicy?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_KW_en" style="text-decoration:none;color:#848483" rel="noreferrer" target="_blank">Privacy Policy</a>  |
						    <a href="https://www.centrepointstores.com/kw/en/termsandconditions?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_KW_en" style="text-decoration:none;color:#848483" rel="noreferrer" target="_blank">Terms &amp; Conditions</a>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3288333