Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 01 Nov 2021 01:57:27 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hi                    Customer:  Ok thank u Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:42 PM, 25th Oct                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:42 PM, 25th Oct                     hi                    Hello           12:42 PM, 25th Oct                     hi                    I want to ask about my return items           12:43 PM, 25th Oct                   mayar                   Could you please share your order number so that I can assist you further?           12:43 PM, 25th Oct                     hi                    8108428488           12:45 PM, 25th Oct                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:47 PM, 25th Oct                     hi                    Ok           12:47 PM, 25th Oct                   mayar                   We sincerely apologize for any inconvenience however, please note the courier partner may take up to 3-5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you:96550979247           12:47 PM, 25th Oct                     hi                    But this is 1week now           12:48 PM, 25th Oct                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             12:48 PM, 25th Oct                     hi                    And i want to order a new items nd i need to use the refund money           12:48 PM, 25th Oct                   mayar                   We will do our  best to collect the return item asap           12:49 PM, 25th Oct                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           12:49 PM, 25th Oct                     hi                    Ok thank u           12:50 PM, 25th Oct                   mayar                   Is there anything else i can help you with           12:50 PM, 25th Oct                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:54 PM, 25th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3266736