Subject: Ticket Assigned - need escalation - account
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 31 Oct 2021 09:02:16 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation - account hala                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hala Bot:  Hi Hala ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  /startOver Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  01144990783            02:19 AM, 13th Oct                   Mazen                   H Hala, Thank you for contacting us. This's Mazen  We would be happy to help you.           02:20 AM, 13th Oct                   Mazen                   Could you please share your order number so that I can assist you further?           02:20 AM, 13th Oct                     hala                    i just need to unlink the phone number in my account           02:20 AM, 13th Oct                     hala                    hello mazen           02:21 AM, 13th Oct                     hala                    hey !!           02:22 AM, 13th Oct                     hala                    mazen !!!           02:22 AM, 13th Oct                     hala                             02:23 AM, 13th Oct                   Mazen                   please note that we did not find any account linked to the email: [email-masked]           02:24 AM, 13th Oct                     hala                    how is it possible???           02:25 AM, 13th Oct                   Mazen                   please provide us with the registered email id so we can further investigate and do ht needful           02:25 AM, 13th Oct                     hala                    can’t u see it in the screenshot???           02:26 AM, 13th Oct                   Mazen                   kindly ignore the previous message           02:26 AM, 13th Oct                   Mazen                   Is this contact number is right 201005030708?           02:26 AM, 13th Oct                     hala                    no it’s not belong to me           02:26 AM, 13th Oct                     hala                    and i need to unlink it from my account           02:27 AM, 13th Oct                     hala                    to link my number 01144990783           02:27 AM, 13th Oct                     hala                    are you understanding me !?           02:27 AM, 13th Oct                   Mazen                   We would like to inform you that due to the security reason, we are not authorized to make any changes on our customers account. If you wish to change the phone number, you can login on your account and from setting option, you can update your correct phone number.           02:28 AM, 13th Oct                   Mazen                   Do you have any other inquiries that we can help with?           02:28 AM, 13th Oct                     hala                    i tried to change it but it can’t be happened           02:29 AM, 13th Oct                   Mazen                   could you please share with us a screenshot so we can understand the issue and do the needful.           02:30 AM, 13th Oct                     hala                    if u can’t do this plz send a mail to the technical team to solve this problem           02:30 AM, 13th Oct                     hala                    ok but don’t ignore it this time           02:31 AM, 13th Oct                     hala                             02:31 AM, 13th Oct                     hala                    i don’t need this number in my account because it’s no for me           02:32 AM, 13th Oct                   Mazen                   please provide us with a screenshot of the problem shows while you try to change the number           02:34 AM, 13th Oct                     hala                    the code can’t be delivered to my new phone number           02:37 AM, 13th Oct                   Mazen                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             02:39 AM, 13th Oct                   Mazen                   Do you have any other inquiries that we can help with?           02:39 AM, 13th Oct                     hala                    no           02:40 AM, 13th Oct                   Mazen                   It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day.           02:41 AM, 13th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3219616