Subject: New Reply Received - My Account
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 31 Oct 2021 07:55:37 +0000

Hi Prince Malik,  The customer has responded to the ticket.  My Account  Ticket comment <div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
Hi<br>
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Waiting for quick response on the below e mail.<span id="ms-outlook-android-cursor"></span>
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<div>From: Aroma Nabeel &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, October 28, 2021 11:16:25 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#3279318] - My Account
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Hello<br>
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Here are the details of reference to your below email.<br>
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a. Amount deducted  b. Date of deduction<br>
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27 October-  AED 390.60: Ref No. 548411<br>
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27 October - AED 390.60: Ref No. 547396<br>
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28 October - AED 200.80: Ref No. 340686<br>
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c. Email address   [email-masked] <br>
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d. Authorisation code/card number : 4439 1372 0432 4134<br>
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e. Bank statement showing the deduction - Deducted amount is on hold by bank on behalf of landmark group not showing in bank statement. You can check by putting payment reference numbers that are provided by my NBD bank. You can also see that in the attached
 bank transactions the difference between avalable balance and running balance as of Oct 28 is is equal to the total of the 3 transactions. 
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I have provided enough evidences and by asking unnecessary questions you are just adding up on my frustration instead of fixing your system which failed 3 times. Please resolve this issue immediately.<br>
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Thanks</div>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, October 28, 2021 9:14:26 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#3279318] - My Account</font>
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<font style="vertical-align:inherit"><font dir="ltr" style="vertical-align:inherit">Hi Aroma ,</font></font><br>
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<div dir="ltr">Thank you for getting in touch with us.<br>
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Please provide us with the following details about your inquiry so we can further assist you.<br>
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a. Amount deducted<br>
b. Date of deduction<br>
c. Email address<br>
d. Authorisation code/card number<br>
e. Bank statement showing the deduction<br>
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We look forward to hearing from you.<br>
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Your friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3279318