Subject: New Reply Received - Re: Sorry, we had to cancel your order.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 30 Oct 2021 17:27:02 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Re: Sorry, we had to cancel your order.  Ticket comment <div dir="auto">Dears customer support team,<div dir="auto">Regarding the above mentioned issue </div>
<div dir="auto">I would like to inform you that my next step is a complain to the CUSTOMER PROTECTION AUTHORITY.</div>
<div dir="auto">regards<br><div dir="auto"><br></div>
</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 29 Oct 2021, 5:06 pm Marsail Solttan, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="auto">Hello,<div dir="auto">it is 14 days already since i purchased on yiur website and the cancellation if the ordef happened from your side.</div>
<div dir="auto">And until now i have not received my money back.</div>
<div dir="auto">Please respond properly to my email and respect your customers.</div>
</div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Tue, 26 Oct 2021, 12:36 pm Centrepoint, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Marsail,</div>
<div dir="ltr">
<div><br></div>
<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div><br></div>
<div dir="ltr">We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the order number: (9507750288) was not successfully placed. As we can see the amount was deducted from your (Visa), we have already notified the payment gateway about the cancelled transaction so the amount can return to your account automatically.</div>
<div><br></div>
<div dir="ltr">Please allow 7-14 business days for the amount to be released by your Bank. In the meantime you can go ahead and try placing a new order from our website directly or place a new order once you have received the amount back in your account.</div>
<div><br></div>
<div>Hope this helps and have a great day! Stay Safe!</div>
<div><br></div>
<div>Your Friends,</div>
<div dir="ltr">The Support Team.</div>
</div>
</div></div>

	

</div></blockquote>
</div>
</blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3229212