Subject: New Reply Received - Need escalation missing part
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 30 Oct 2021 11:13:37 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Need escalation missing part  Ticket comment <div>The fault started from your side. You cant describe what is red and what is pink. The item wasnt used but we have to face the consequence of wasting the money just because you guys cant describe it properly?. Whats the difference of showing the item to the costumer in the store and having the consumer open it at home? </div>
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<div>Im really disappointed with this. <br><br><div dir="ltr">Sent from my iPhone</div>
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<div>On 30 Oct 2021, at 1:41 PM, Babyshop &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Karen,<br><br>Thank you for contacting us.</div>
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<div dir="ltr">We apologize for the inconvenience caused.</div>
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<div dir="ltr">Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.<br><br>As per the policy, (Micro Mini 3-in-1 Deluxe Scooter) products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.<br><br>Once these products have been used and unpacked from their original packaging, it is not possible for the store to resell it again to the customer. <br><br>We thank you for your understanding and cooperation.<br><br>Your friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3243714