Subject: Ticket Assigned - Conversation with nikko
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 29 Oct 2021 10:00:16 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nikko nikko                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nikko Bot:  Hi Nikko ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0588617868            01:36 PM, 29th Oct                   Prince                   Hi Nikko, My name is Prince.Thank you for contacting us. I will be happy to help you!           01:36 PM, 29th Oct                     nikko                    Hi I have problem in returning the item           01:37 PM, 29th Oct                     nikko                    When I choose the items to return           01:37 PM, 29th Oct                     nikko                    I have only 1 option           01:37 PM, 29th Oct                     nikko                    That option is to return All 3 items which 1 intend to return just 1           01:37 PM, 29th Oct                     nikko                    Your despatch coming over refuse to pick up the item because his instructions was given to pick up all 3 items           01:38 PM, 29th Oct                     nikko                    So the tem is still with me           01:39 PM, 29th Oct                   Prince                   Kindly confirm us the order number so that we can check and assist you.           01:40 PM, 29th Oct                   Prince                   As i'm not getting any response so kindly confirm us are we still connected.           01:42 PM, 29th Oct                     nikko                    9509610138           01:42 PM, 29th Oct                     nikko                    I want to return the long black dress           01:43 PM, 29th Oct                     nikko                    ??           01:44 PM, 29th Oct                     nikko                    Hello???           01:45 PM, 29th Oct                   Prince                   Kindly allow us a moment to check your order details.           01:49 PM, 29th Oct                   Prince                   As we can see this item (Striped V-neck Top with Short Sleeves and Button Detail) has been already collected by our courier partner.     Kindly confirm us for the same.           01:53 PM, 29th Oct                   Prince                   As i'm not getting any response so kindly confirm us are we still connected.           01:57 PM, 29th Oct                   Prince                   Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           01:59 PM, 29th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3285106