Subject: Ticket Assigned - Conversation with houda elmansar
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 28 Oct 2021 12:28:54 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with houda elmansar houda elmansar                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  houda elmansar Bot:  Hi Houda Elmansar ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Ple
 ase note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097433043004            03:47 PM, 28th Oct                   Mohad                   Hi Houda , Thank you for contacting us. My name is Kabir , I will be happy to assist you.           03:48 PM, 28th Oct                     houda elmansar                    I have items that returned 2 days ago and still didn't get any feedback           03:49 PM, 28th Oct                     houda elmansar                    The driver told me you will receive notification but I have not received any thing           03:49 PM, 28th Oct                     houda elmansar
                     I need them to be added to my credit in order to make an exchange           03:50 PM, 28th Oct                     houda elmansar                    Anyone there           03:51 PM, 28th Oct                   Mohad                   Could you please share your order number so that I can assist you further?           03:52 PM, 28th Oct                     houda elmansar                    0097433043004           03:53 PM, 28th Oct                     houda elmansar                    Can u check by mobile number           03:53 PM, 28th Oct                     houda elmansar                             03:55 PM, 28th Oct                     houda elmansar                    ??????           03:56 PM, 28th Oct                     houda elmansar                    Hi           03:57 PM, 28th Oct                     houda elmansar                    Hi           03:58 PM, 28th Oct                     houda elmansar                    Anyone           03:59 PM, 28th O
 ct                     houda elmansar                    ?           04:01 PM, 28th Oct                   Prince                   We apologize for the late response.           04:02 PM, 28th Oct                   Prince                   We would request you to kindly allow us a moment to check your order details.           04:03 PM, 28th Oct                   Prince                   As we can see the contact number which is registered in the mentioned order is +97433043004           04:05 PM, 28th Oct                     houda elmansar                    Yes           04:07 PM, 28th Oct                     houda elmansar                    Then           04:07 PM, 28th Oct                     houda elmansar                    Can I have an answer please           04:08 PM, 28th Oct                     houda elmansar                    You are very late to reply           04:09 PM, 28th Oct                     houda elmansar                    ?           04:11 PM, 28th Oct       
             Prince                   We would like to inform you that your product will take 2-3 business days to reach our warehouse.   It will take us 1-2 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid will be refunded back to your my credit wallet           04:12 PM, 28th Oct                     houda elmansar                    One week           04:16 PM, 28th Oct                     houda elmansar                    It s too much           04:16 PM, 28th Oct                     houda elmansar                    I just need to exchange the size           04:17 PM, 28th Oct                     houda elmansar                    Ve           04:17 PM, 28th Oct                     houda elmansar                    I had very bad experience with you           04:17 PM, 28th Oct                     houda elmansar                    Anyone           04:17 PM, 28th Oct               
       houda elmansar                    Thanks           04:17 PM, 28th Oct                   Prince                   We apologize for the inconvenience caused. Once the refund has been processed you will receive an email for the same.           04:22 PM, 28th Oct                   Prince                   Is there anything else i can assist you with today?           04:25 PM, 28th Oct                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:28 PM, 28th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3281906