Subject: New Reply Received - Wrong size received,cannot return
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 28 Oct 2021 10:09:01 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Wrong size received,cannot return  Ticket comment <div dir="auto">Dear Support Team<div dir="auto"><br></div>
<div dir="auto">Yes this is to confirm that we need to return this product as we cannot use it.</div>
<div dir="auto"><br></div>
<div dir="auto">Please let us know if we can visit any branch to return the product and share the request details.</div>
<div dir="auto"><br></div>
<div dir="auto">Thank you</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 28 Oct 2021, 08:07 Centrepoint, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Siji,<br><br>Thank you for getting in touch with us.<br><br>With reference to order # 4609644571.<br><br>We apologize for the inconvenience caused to you.<br><br>This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases.<br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your proper products for your future purchases.<br><br>We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.<br><br>We request you to kindly confirm us so that we can create a online return request on your behalf.</div>
<div dir="ltr">​</div>
<div dir="ltr">We look forward to hearing from you.</div>
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<div dir="ltr">Your friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3276355