Subject: New Reply Received - Re our recent purchase
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 28 Oct 2021 07:36:12 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Re our recent purchase  Ticket comment <div>Hi,</div>
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<div>Thank you for your email.</div>
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<div><b>We are now back in the UK!</b></div>
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<div>If we return the damaged items are Centrepoint <b>willing to meet the cost?</b>
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<div>Why can’t you exchange the items?</div>
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<div>Kind regards </div>
<div>Satvinder <br><br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br><div class="yahoo-quoted-begin" style="font-size: 15px; color: #715FFA; padding-top: 15px; margin-top: 0"></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thursday, October 28, 2021, 6:00 am, Centrepoint &lt;[email-masked]&gt; wrote:</div>
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<div dir="ltr"><div dir="ltr">Hi Satvinder,<br><br>Thank you for getting in touch with us.<br> <br>We apologize for the inconvenience caused to you.<br><br>This is really unfortunate that you had received a damaged item in your purchase with us. We understand that you are skeptical about your future purchases. <br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your products in good shape for your future purchases.<br><br>
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<div dir="ltr">We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.</div>
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<div dir="ltr">We would request you kindly return it to the same store.</div>
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<div dir="ltr">We really appreciate your understanding and cooperation. </div>
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<div dir="ltr">Feel free to reach us out for any further assistance.<br><br>Your friends,<br>The Support Team <br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3276485