Subject: New Reply Received -
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 26 Oct 2021 11:59:56 +0000

Hi Prince Malik,  The customer has responded to the ticket.    Ticket comment <div dir="auto">I just need a refund or replace with other item same with it's price if you dont have wjat I ordered. Thabk you.</div>
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<div id="composer_signature" dir="auto"><div style="font-size:85%;color:#575757" dir="auto">Sent from my Galaxy</div></div>
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<div>From: Centrepoint &lt;[email-masked]&gt; </div>
<div>Date: 26/10/2021  14:34  (GMT+03:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Re: [#3230857] - </div>
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<div dir="ltr">Hi Agnes,<br><br>Thank you for your patience.<br><br>We are truly sorry for the delay caused in resolving the issue. We can understand your concern and your disappointment here. This is surely not the experience we want our customers to have when they shop with us.<br><br>We would like to inform you that we have escalated the issue to the relevant team resolve it on a top priority.<br><br>We really appreciate your understanding and cooperation. </div>
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<div dir="ltr">Feel free to reach us out for any further assistance.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3230857