Subject: Ticket Assigned - RE: Online Home Delivery not yet received
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 25 Oct 2021 11:22:55 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  RE: Online Home Delivery not yet received Hi @Babyshop Home Delivery<mailto:[email-masked]> Pankaj,

Please find below details against this order. Ideally this should be reflecting in your system.
Do update to @Babyshop<mailto:[email-masked]> team on priority post your investigation.

Please follow up with IT on your SR if any tech. issue

Hi @Babyshop<mailto:[email-masked]> team,

Please speak to customer & update that this is very rare kind of tech. issue where order was not visible to WH team.
We will deliver this soon.

Regards,
Ankur

From: Nashid Abdulnazar <[email-masked]>
Sent: Wednesday, October 20, 2021 3:56 PM
To: Bsu Hat <[email-masked]>; Babyshop Home Delivery <[email-masked]>; Ankkur Gupta <[email-masked]>
Cc: Mohan Ponnappa <[email-masked]>
Subject: RE: Online Home Delivery not yet received

++@Ankkur Gupta<mailto:[email-masked]>

From: Bsu Hat <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 20 October 2021 3:55 PM
To: Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>
Cc: Nashid Abdulnazar <[email-masked]<mailto:[email-masked]>>; Mohan Ponnappa <[email-masked]<mailto:[email-masked]>>
Subject: Fw: Online Home Delivery not yet received

Dear Pankaj,

     The below trail mail regarding the online home delivery customer called in store and saying that she doesn't want the item it's been 9 days already not yet received. Customer is really upset about the service, and we try our best to convince but she doesn't . Please advise us whether we should send any mails in future for online home delivery after confirming the order to avoid such issues.

Smishad

Store Head

| Hatta, Dubai, U.A.E.

| Store: +971526470957 Mgr.: +971526470958

| [email-masked]<mailto:[email-masked]>
| Web: www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=04%7C01%7Cankkur.gupta%40landmarkgroup.com%7Ca7c0c70a221b41bdcfe108d993c08656%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703277716317924%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=6nMNyqJWrRrvEcTd7I41%2FYfyujL16ZzVQpxrrWR6glA%3D&reserved=0>, www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cankkur.gupta%40landmarkgroup.com%7Ca7c0c70a221b41bdcfe108d993c08656%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703277716327886%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=I2goQF0ecyIjS9NnHUuaP%2BuHNfPSRdJp2u9P3pV6pk8%3D&reserved=0>

________________________________
From: Bsu Hat <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 19, 2021 4:42 PM
To: Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>
Cc: Pankaj Giri <[email-masked]<mailto:[email-masked]>>; Mohan Ponnappa <[email-masked]<mailto:[email-masked]>>
Subject: Re: Online Home Delivery not yet received

Dear Team,

It's been more than one week customer order the item and customer keep on calling to store. Please do the needful ASAP.

Smishad

Store Head

| Hatta, Dubai, U.A.E.

| Store: +971526470957 Mgr.: +971526470958

| [email-masked]<mailto:[email-masked]>
| Web: www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=04%7C01%7Cankkur.gupta%40landmarkgroup.com%7Ca7c0c70a221b41bdcfe108d993c08656%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703277716327886%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=j9nOPeK60XyN9C%2F%2Bt9VObld9b9qsLxmc%2B7gmgVakSSA%3D&reserved=0>, www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cankkur.gupta%40landmarkgroup.com%7Ca7c0c70a221b41bdcfe108d993c08656%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703277716337853%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=V9apzf3HbgoZozgSSuDQsoAcWjCxTqGA2uKEjrberv0%3D&reserved=0>

________________________________
From: Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 19, 2021 2:11 PM
To: Bsu Hat <[email-masked]<mailto:[email-masked]>>
Subject: RE: Online Home Delivery not yet received

Dear Team,

Below given order number until now not yet received in GDMS system also we create SR with it if any error is there.

Pankaj Giri|Rajesh Lama

Babyshop |COD Operations - Non Home |

P.O. Box 17155 | Dubai, United Arab Emirates |

Direct : +9714 809 4839 | Mobile : +971564772613 |+971543097510 |+971544764797 |

E-mail: [email-masked]<mailto:[email-masked]>|www.landmarkgroup.com |

From: Bsu Hat <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 19, 2021 1:48 PM
To: Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>
Subject: Online Home Delivery not yet received

Dear Pankaj,

As discussed below Online home delivery order (11-10-2021)not yet received. Please check and confirm with us.

Smishad

Store Head

| Hatta, Dubai, U.A.E.

| Store: +971526470957 Mgr.: +971526470958

| [email-masked]<mailto:[email-masked]>

| Web: www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=04%7C01%7Cankkur.gupta%40landmarkgroup.com%7Ca7c0c70a221b41bdcfe108d993c08656%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703277716347797%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=AENllnYvzR3JhUz6BSsYs3pbkAmb4H9crT02VvwAbv8%3D&reserved=0>, www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cankkur.gupta%40landmarkgroup.com%7Ca7c0c70a221b41bdcfe108d993c08656%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703277716347797%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=QTA%2FicYU5Q5eDgx2l58MbrOUXxWd9EPoX3gBFl1HUSg%3D&reserved=0>

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