Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 25 Oct 2021 07:13:43 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Returns  Ticket comment <div>Please note that I still have not received my refund for the below order items as shown in the pictures. 
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI3MDQxNjE1MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.rbFaKrc4uygQmARBdW-RxArCULi-xQiMVjwFAAKO0GU"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI3MDQxNjE1MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.sdSLcr1W7cp3MIhStauuxkG9zl6wmyDJRPUWCc6knSo"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI3MDQxNjE1NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.UX5BFWekPqaHwpKeR5dQHR-v2mriwyHzgDRAUkJ8Pa4"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI3MDQxNjE1MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.MCSREeBZe_FJfgO_29BBq6in_9XmWSyRP4daD_2rLiI"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI3MDQxNjE1NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.UX5BFWekPqaHwpKeR5dQHR-v2mriwyHzgDRAUkJ8Pa4"><br>
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<div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 13 Oct 2021, at 5:21 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br>
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<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 3172758</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br>
<br>
تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 3172758<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
<br>
نتطلع الى ردكم.</div>
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<span>-</span>——</div>
<div dir="ltr">Nikhil Bishnoi : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
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<div dir="ltr">Hi Kenya,</div>
<div dir="ltr">​</div>
<div dir="ltr">Thank you for contacting us and we apologize for the inconvenience caused to you.<br>
<br>
We’re really sorry if we’ve taken longer than usual to get back to you.</div>
<div dir="ltr">​<br>
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<div dir="ltr">We would request you to please ​mention the order numbers and the returned items so that we may assist you appropriately.</div>
<div dir="ltr">​</div>
<div dir="ltr">As per the system, we can see the following: Please confirm which items were returned under which order ids</div>
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<table border="0" cellspacing="0">
<tbody>
<tr>
<td align="right" style="border-top: 1px solid #000000;border-bottom: 1px solid #000000;border-left: 1px solid #000000;border-right: 1px solid #000000">
8104138519</td>
<td align="left" style="border-top: 1px solid #000000;border-bottom: 1px solid #000000;border-left: 1px solid #000000;border-right: 1px solid #000000">
REFUND ROCESSED</td>
</tr>
<tr>
<td align="right" style="border-top: 1px solid #000000;border-bottom: 1px solid #000000;border-left: 1px solid #000000;border-right: 1px solid #000000">
8104072891</td>
<td align="left" style="border-top: 1px solid #000000;border-bottom: 1px solid #000000;border-left: 1px solid #000000;border-right: 1px solid #000000">
162947224, 162828870, 162129897, 163073962 – refund not processed</td>
</tr>
<tr>
<td align="right" style="border-top: 1px solid #000000;border-bottom: 1px solid #000000;border-left: 1px solid #000000;border-right: 1px solid #000000">
8103112686</td>
<td align="left" style="border-top: 1px solid #000000;border-bottom: 1px solid #000000;border-left: 1px solid #000000;border-right: 1px solid #000000">
No Return Request</td>
</tr>
<tr>
<td align="right" style="border-top: 1px solid #000000;border-bottom: 1px solid #000000;border-left: 1px solid #000000;border-right: 1px solid #000000">
8103112269</td>
<td align="left" style="border-top: 1px solid #000000;border-bottom: 1px solid #000000;border-left: 1px solid #000000;border-right: 1px solid #000000">
Refund for 1 item processed</td>
</tr>
<tr>
<td align="right" style="border-top: 1px solid #000000;border-bottom: 1px solid #000000;border-left: 1px solid #000000;border-right: 1px solid #000000">
8101040529</td>
<td align="left" style="border-top: 1px solid #000000;border-bottom: 1px solid #000000;border-left: 1px solid #000000;border-right: 1px solid #000000">
No Return Request</td>
</tr>
<tr>
<td align="right" style="border-top: 1px solid #000000;border-bottom: 1px solid #000000;border-left: 1px solid #000000;border-right: 1px solid #000000">
8100828830</td>
<td align="left" style="border-top: 1px solid #000000;border-bottom: 1px solid #000000;border-left: 1px solid #000000;border-right: 1px solid #000000">
162922550 – refund not processed</td>
</tr>
<tr>
<td align="right" style="border-top: 1px solid #000000;border-bottom: 1px solid #000000;border-left: 1px solid #000000;border-right: 1px solid #000000">
8102088310</td>
<td align="left" style="border-top: 1px solid #000000;border-bottom: 1px solid #000000;border-left: 1px solid #000000;border-right: 1px solid #000000">
no Return Request</td>
</tr>
<tr>
<td align="right" style="border-top: 1px solid #000000;border-bottom: 1px solid #000000;border-left: 1px solid #000000;border-right: 1px solid #000000">
8102075721</td>
<td align="left" style="border-top: 1px solid #000000;border-bottom: 1px solid #000000;border-left: 1px solid #000000;border-right: 1px solid #000000">
162931311 (2 nos), 162966087 – refund not processed</td>
</tr>
</tbody>
</table>
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We look forward to hearing from you.<br>
<br>
Your friends,<br>
The Support Team<br>
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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043270416152'>image4.jpeg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3172758