Subject: Re: Refund Issue - 8104932516
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Mohammad Shababe Quamar <[email-masked]>, Reddy Prasad <[email-masked]>, PRINCE MALIK <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mustafa Chakki <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sun, 24 Oct 2021 22:36:51 -0700 (MST)

Hi Team, 

Please assist on the below. 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Reddy Prasad" <[email-masked]> 
Cc: "Mohammad Shababe Quamar" <[email-masked]>, "PRINCE MALIK" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Mustafa Chakki" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Friday, October 22, 2021 11:24:00 AM 
Subject: Refund Issue - 8104932516 

Dear Reddy, 

With reference to the order number: 8104932516 
Hybris Ticket ID: 04392001 

As per hybris ticket notes it says "amount not captured submitted to bank manually on Oct 6, 2021", as per process the refund should be done within 7 working days after that note. However, customer is reporting that he has still not received this refund. 

Kindly assist to check if refund is done from our end. If done, please assist to get the refund acknowledgement/proof for the same. If not done, kindly get the refund done on priority. 

Thank you for your help! 

Regards, 
Apoorv