Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 21 Oct 2021 11:51:09 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           03:19 PM, 21st Oct                     User                    I received my 2 parcels but both have 1 item defected           03:20 PM, 21st Oct                     User                    What should I do ?           03:21 PM, 21st Oct                     User                    ?           03:22 PM, 21st Oct                   Prince                   Hi, My name is Prince. Thank you for contacting us. I will be happy to help you!           03:23 PM, 21st Oct                   Prince                   We sincerely apologise for the inconvenience caused to you.  This is really unfortunate that you had received a damaged item in your purchase with us. We understand that you are skeptical about your future purchases.   Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your products in good shape for your future purchases.           03:24 PM, 21st Oct                   Prince                   We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.           03:25 PM, 21st Oct                   Prince                   Sorry I did not receive any response from you.           03:29 PM, 21st Oct                     User                    So how can I do that ?           03:29 PM, 21st Oct                     User                    Can I visit a store ?           03:29 PM, 21st Oct                   Prince                   Kindly confirm us your order number along with the item name           03:29 PM, 21st Oct                     User                    Ok           03:30 PM, 21st Oct                   Prince                   Yes you can return your item to any nearby store           03:30 PM, 21st Oct                     User                             03:30 PM, 21st Oct                     User                    Ok I will visit tomorrow           03:31 PM, 21st Oct                     User                             03:31 PM, 21st Oct                     User                    thy can return or exchange ?           03:32 PM, 21st Oct                   Prince                   Kindly allow us a moment to check your order details.           03:33 PM, 21st Oct                     User                    Ok           03:34 PM, 21st Oct                   Prince                   We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.           03:35 PM, 21st Oct                     User                    Ok no problem can I buy in same price ? Any thing ?           03:36 PM, 21st Oct                     User                    I select a another bag in sale with same price           03:36 PM, 21st Oct                     User                    is it ok ?           03:36 PM, 21st Oct                   Prince                   Please note that we have different offers running everyday, the price may fluctuate accordingly to the offer that is running however, once the offer or sale is over, the item will be back to it's original price.           03:37 PM, 21st Oct                     User                    What shout I do take a pic and send you or just visit today at store or buy online ?           03:38 PM, 21st Oct                     User                    if I buy online ? So how to put information ?           03:38 PM, 21st Oct                     User                    If I buy online for exchange what about amount ?           03:38 PM, 21st Oct                   Prince                   We would like to inform you that we don't have an exchange option           03:40 PM, 21st Oct                     User                    I didn’t get you           03:41 PM, 21st Oct                     User                    so what should I do just tell me if I want another thing so ?           03:41 PM, 21st Oct                   Prince                   You can return this item to any nearby store and shop for the new peace if available           03:43 PM, 21st Oct                   Prince                   Also you can purchase the new one from our website           03:43 PM, 21st Oct                     User                    I bought a bag in discount but you send me defected item so now I want my money or other bag           03:43 PM, 21st Oct                     User                    Or if it’s not available?           03:44 PM, 21st Oct                     User                    Ok I visit your store and ask           03:44 PM, 21st Oct                   Prince                   We request you to kindly return the item and check for the same with store.           03:45 PM, 21st Oct                     User                    But it’s very bad experience I order 2 parcel separately I received defected items in both parcel           03:46 PM, 21st Oct                     User                    Ok           03:46 PM, 21st Oct                   Prince                   Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your products in good shape for your future purchases.           03:46 PM, 21st Oct                   Prince                   Is there anything else i can help you with?           03:47 PM, 21st Oct                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:50 PM, 21st Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3253546