Subject: New Reply Received - NEED ESCALATION
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 20 Oct 2021 06:32:30 +0000

Hi Prince Malik,  The customer has responded to the ticket.  NEED ESCALATION  Ticket comment <div dir="auto">really pathetic experience from splash.<div dir="auto"><br></div>
<div dir="auto">I have requested the order to be cancelled.. but your automated response does not care about it.</div>
<div dir="auto"><br></div>
<div dir="auto">No one has even called from your end to atleast have the courtesy to call and provide an update.</div>
<div dir="auto"><br></div>
<div dir="auto">
<br><br><div dir="auto">Raship Jain</div>
</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 20 Oct 2021, 09:33 Splash, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Himanee,<br><br>Thanks for your prompt response.<br><br>We are truly sorry for the delay caused in resolving the issue. We can understand your concern and your disappointment here. This is surely not the experience we want our customers to have when they shop with us.<br><br>We would like to inform you that we have escalated the issue to the relevant team resolve it on a top priority.<br><br>We really appreciate your understanding and cooperation. </div>
<div dir="ltr">​</div>
<div dir="ltr">Feel free to reach us out for any further assistance.<br><br>Your friends,<br>The Support Team<br>
</div>
</div></div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3185250